Customer Service Week 2019

Oct 7-11

Did you know that this week is Customer Service Week?

This international week of celebration was proclaimed by the U.S. Congress in 1992 to recognize the importance of workers who engage with customers and provide exceptional service.

If you’re in a customer service related role, Astyra would like to give extra thanks to you.

Happy Customer Service Week from Astyra!

Customer Service Appreciation Week 2016

Photo on left: Khari Patterson (top left), Thomasa Grate (bottom left), Felicia Batts (top right). Photo on right: Natasha Winfield.
Astyra’s Customer Service employees at Magellan of Virginia were thanked for their hard work during Customer Service Appreciation Week, from October 3-7, 2016.
 
Astyra provided prizes for the winners of the various competitions played during the week. Pictured are some of the recipients!
 
Two of our employees shared their experience of the week with us. Read what they had to say below:
 
Customer Service Associate, Felicia Batts said that Customer Service Appreciation Week was filled with team togetherness! She said that the team were able to laugh and enjoy some friendly competition while playing games (such as bingo and a scavenger hunt).
 
Felicia is proud that they were able to have fun and maintain their calls during the week, and said that the team saw how vital their role is, at Magellan of Virginia.Felicia said that the various activities, snacks, lunch and rewards were greatly appreciated by the team.
 
Outpatient Support Specialist, Khari Patterson commented that this year’s Customer Appreciation Week went above and beyond! She was happy that the entire week provided a line-up of activities promoting group interaction, friendly competition and fun amongst the team!
 
Khari particularly enjoyed the day where team members wore jerseys of their favorite sports team to work. Overall, she said that the week made everyone feel very appreciated for the work that they do throughout the year.

Partnership Recognized As Outstanding

Astyra co-founders Sam Young and Ken Ampy stand with Magellan associates Shana McDaniel and Cornel Hubbard
The Team at Awards Dinner

Astyra Corporation and Magellan of Virginia were awarded the Metropolitan Business League’s Trailblazing Partnership Award for their work together. The Trailblazing Partnership Award recognizes a small business and its larger partner that formed a successful teaming relationship and/or joint venture that resulted in the award of a new contract or an ongoing relationship. Astyra is responsible for staffing the customer service positions for Magellan’s member call center.

“In both the substance and logistics of our work, we recognize that real, lasting success comes from collaboration, especially with a locally-based organization that shares our mission-driven focus. We found that collaboration in the team at Astyra” said Bill Phipps, general manager of Magellan of Virginia.
 
The continued success of the Astyra/Magellan partnership has resulted in the pursuit of several other opportunities within and outside of the Commonwealth.

Click here to read the entire press release regarding this unique partnership.
Magellan of Virginia Customer Service Team

Healthcare Staffing Ventures

Ken Ampy and Angela Wilkes at the NAHSE Conference in New Orleans.
2015 was a very important year for Astyra in the healthcare sector. 
 
DMAS exercised their renewal options for the Behavioral Health Services Administrator Contract with Magellan Health. This means that Astyra’s role as the provider for Customer Service Associates for the Magellan of Virginia Behavioral Health Program will be extended through 2018. 

Astyra continued to develop our relationship with KEPRO, a leading healthcare management company headquartered in Harrisburg, PA, assisting on direct hire placements in Florida and Ohio.
Owners, Ken Ampy and Sam Young spent some time traveling to different states in an effort to learn more about how Astyra can help with the staffing needs of this important industry. 
 
They attended the NAHSE Conference in New Orleans in October, and traveled to Detroit and Nashville, where they visited local hospitals to see the behind-the-scenes of the hospital system.