Systems Administrator
*This is an onsite position
Description:
- The client needs an excellent desktop support for activities such as troubleshooting software installs, PC replacements, imaging equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings and off-boardings.
Responsibilities:
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS M365 to support our customers to work with internal teams
- Image or provision new equipment hardware provide to customer
- Use strong organizational skills to track onboarding shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team providing feedback
- Test upgrades and software changes
- Install software following security internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes a knowledge base
- Basic understanding of MECM Active Directory Tanium Intune Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Required Skills/Knowledge/Experience:
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers, Required 5 Years
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams, Required 5 Years
- Image or provision new equipment hardware & provide to customer, Required 5 Years
- Use strong organizational skills to track onboarding & shipping activities based on customer requests., Required 5 Years
- Follow asset management processes to ensure proper customer billing, Required 5 Years
- Testing Intune processes for Tier 3 team & providing feedback, Required 5 Years
- Test upgrades and software changes, Required 5 Years
- Install software following security & internal processes, Required 5 Years
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond, Required 3 Years
- Basic knowledge of Macintosh Apple devices with a willingness to learn, Required 3 Years
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