Systems Support Specialist *This is a hybrid position
Description:
This position is responsible for providing remote support to the Western region as well as hands on support to the Southwestern portion of the delivery center.
The delivery center has multiple support locations in the SW including DEP regional district offices DCNR TopoGeo as well as state park and forestry offices and AG racetracks.
Responsibilities:
Respond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime.
The incumbent will perform the following documenting problems diagnosis troubleshooting imaging configuration and installation of PCs laptops agency printers, scanners, software, application, assistance etc.
This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes standards and requirements.
This person will also be expected to provide direction to team members and participate in knowledge transfer and documentation when required.
Operational support duties for approx. 5000 devices and individuals in 5 agencies is required
OPS Tier 2 technical support may involve product user guidance software and hardware installations desktop data migration desktop moves and printer troubleshooting for repair.
Capture all relevant data in incident management system and route incidents as necessary.
Utilize remote and web tools to trouble shoot and resolve issues.
These tools include SCCM Remote Tools PRTG remote desktop remote registry modification remote management using Active Directory remote command line interface and PowerShell Scripting.
Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment.
Use established CoPA Enterprise processes for all support activities.
Tier 2 responsibilities include PC deployments software installations system hardware/software troubleshooting and remediation other duties as assigned.
Manages the administration of computer accounts groups mailboxes resource accounts and distribution lists via the account management application
Develop manage content configure access management requirements for Operational Support Tier 2 support documents.
Repository provides instructional content to support staff and acts as a knowledge base for Operational Support Staff needs.
CEDC standards documentation and high-level technical instructions are developed and housed on share.
Comply with all CEDC and Commonwealth security policies and guidelines.
Works to coordinate Commonwealth Information Security Office CISO policies and implementations within the CEDC.
Researches, analyzes reports and makes recommendations on the capabilities and limitations of proposed CISO initiatives software and policies as they affect CEDC IT and Program Area business.
Assists in maintaining asset inventory in incident management system.
Escalation of hardware issues to proper vendor as contracted.
Required Skills/Knowledge/Experience:
Demonstrated experience with SCCM deployment processes and configurations., Required 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Workstation Specialist *Local to Harrisburg, PA preferred
Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg.
This team is responsible for supporting workstations laptops Macs and all device peripherals print issues docking issues scanning etc.
The candidate will be responsible for maintaining device compliance and health this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
Responsibilities:
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required provided documentation on issue resolution for other teams
Monitor and report on PC issues escalate issues work with other teams including SCCM Active Directory Security and the IT Service Desk.
Required Skills/Knowledge/Experience:
Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +)., Required 3 Years
Develop, test, maintain PC images., Required 3 Years
Experience supporting PC’s in a large domain environment., Required 3 Years
Install and configure PC hardware and peripherals., Required 3 Years
Repair PC’s by replacing hard drives, motherboards, memory, etc., Required 3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s., Required 3 Years
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution., Required 3 Years
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s., Required 3 Years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD), Required 2 Years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s., Required 2 Years
Experience integrating Macintosh systems into an Active Directory Domain environment., Required 1 Years
Scripting with VBS and PowerShell, Highly desired 2 Years
Configuration Management Console queries and reporting., Highly desired 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize., Highly desired 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT)., Highly desired 2 Years
Microsoft Certification., Highly desired 2 Years
Able to communicate in a clear manner., Desired
Change oriented – improve processes and confront difficult circumstances in creative ways., Desired
Demonstrated customer focus; building strong customer relationships., Desired
Effectively evaluate information to make correct decisions., Desired
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information., Desired
Strong team player – collaborate with others, be open to other ways of doing things., Desired
Interested in emerging technologies demonstrated through training and attending technical events., Desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Junior Data Engineer *This is a remote position at 37.5 hours/week
Description
The ideal candidate is a gritty collaborative data engineer who is comfortable with autonomy ships fast and iterates.
We’re connecting and correcting databases to power analytics for executives doing high-impact work throughout the Commonwealth of Pennsylvania.
Previous examples of our teams’ work include providing the Department of Environmental Protection with a full-fledged analytics dashboard spanning permitting and HR that has been used by executives to drive decision-making and policy planning.
Were a small fast-moving team who collaborate closely and learn from each other.
As part of the Governor’s Office, we are committed to leveraging cutting-edge technology to drive impactful initiatives across Pennsylvania.
Our team thrives on collaboration and continuous learning fostering an environment where every member contributes to our collective success.
The client strengthens the Commonwealths long-term competitiveness and supports strategic industries that drive economic growth and prosperity.
By coordinating across state agencies and proactively engaging businesses, the client ensures that the Commonwealth is anticipating and responding to business-owners’ needs across Pennsylvania.
Education:
A Bachelor’s degree in Computer Science, Engineering, Statistics or equivalent professional experience
Required/Desired Skills and Experience:
3+ years of experience programming in SQL, Python and relevant packages like Pandas, and with Apache Spark, Required 3 Years
Proven experience in designing and maintaining robust data pipelines that are performant on big data sets, Required
Experience writing clean code that utilizes object-oriented paradigms when appropriate, Required
A strong foundation in data modeling, architecture and data warehousing, Required
Experience working in a CI/CD environment and deploying pipelines, Required
Hands-on experience with a cloud platform, preferably Azure (Azure SQL, Synapse, Databricks, etc.), Required
Experience building visualizations in Power BI, Required
Communication skills to translate data asks into technical specs for a pipeline and visualization, Required
An understanding of data security best practices and how to implement them, Required
Passion for staying updated on emerging technologies in data engineering, Required
Contributing to a culture of continuous improvement and innovation within the team, Required
A bachelor’s degree in Computer Science, Engineering, Statistics, or equivalent professional experience, Required
Experience in agile development methodologies and version control systems (e.g., Git) is a plus, Desired
Experience working with NoSQL databases, Desired
An ability to work with cross-functional, inter-agency teams, Desired
Experience working on small teams in fast-paced environments, Desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
As an independent contractor, you will be responsible for conducting face-to-face SIS assessments of individuals with intellectual and developmental disabilities and/or Autism ages 14 and above. Although assessments are conducted at a variety of sites, there is no office you report to, affording you the opportunity to schedule, finalize and submit assessments from your home. Schedules are flexible and can, in most instances, be tailored to meet your availability.
We are seeking candidates available to travel throughout the Cumberland Co. area.
Accountabilities
Conducts assessments on individuals with IDD and/or Autism as assigned.
Ensures scheduling, administration and submission processes are conducted within identified performance standards, demonstrating fidelity to the assessment tool.
Uses independent judgment, clinical knowledge/competence, communication skills, problem-solving and conflict resolution to ensure optimal interviews for the individual, family and respondent teams.
Manages schedule and availability calendar, and ensures assessments are scheduled and completed in accordance with contract guidelines.
Fosters positive and professional relationships and acts as liaison with internal and external customers to ensure effective working relationships and team building to facilitate the completion and review of assessments.
Participates in regular quality calls, attends training and scheduled meetings and ensures maintenance and use of current/updated information as provided.
Maintains confidentiality of all scheduling and assessment materials at all times through proper use of computer passwords, maintenance of secured files and adherence to HIPAA polices.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that contract needs may dictate.
Qualifications
Bachelor’s Degree in Human Service Field
Minimum two years of direct experience working with individuals with IDD/Autism required.
Basic computer/technology skills and MS Office proficiency required.
Knowledge, Skills, Abilities
Must have strong organizational skills and be able to meet required deadlines
Knowledge of medical terminology, behavioral supports and PA ODP waiver programs strongly desired.
Strong clinical/social assessment and critical thinking skills required.
Excellent verbal and written communication skills required.
Ability to use independent judgment and discretion to address, resolve and process problems impeding assessment process/completion.
Proactively identify and resolves delays and obstacles.
Access to necessary technology – laptop (Processor: Intel Core i5 or newer; Operating System: Microsoft Windows 8 or newer; Memory: 4 GB RAM minimum, 6GB recommended; Internal Drive Storage: 250 GB minimum, 500 GB recommended; Free Hard Disk Space: 32 GB or greater), printer and scanner.
Must have broadband internet connection at home (no dial-up).
Must be willing to travel and have active, unrestricted license, reliable transportation and active auto insurance.
Must have dedicated home workspace committed to confidentiality of PHI.
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
