Help Desk Support/Trainer

  • Location: Harrisburg, PA
  • Type: Contract
  • Job #32744

Help Desk Support/Trainer
 

  • This position is primarily remote. However, candidates may be required to report on site in Harrisburg, PA on occasion. As such, local candidates only, please.

Job Description:

  • The client’s Immunization Registry has transitioned to a new Immunization Information System and has an emergent need for an individual to provide help-desk support and train end users. 
  • This contractor will be responsible for answering questions from end users regarding the use of the Pennsylvania Immunization Electronic Registry System (PIERS) both by phone and via email. In addition, this contractor will be responsible for training new and existing end users both in-person and through live on-line trainings. This contractor will assist in creating and updating training materials.
  • The primary objective of this engagement is to provide help desk support to end users of the Pennsylvania Immunization Electronic Registry System (PIERS) across the Commonwealth, as well as developing training tools. This individual will also provide education and training to internal Commonwealth PIERS users as well as update the PIERS website with new and updated materials. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff during this assignment.

Responsibilities:

  • Provide PIERS help desk support by responding to inquiries via phone and email
  • Provide initial and ongoing training to PIERS end-users in-person and on-line
  • Provide initial and ongoing training to immunization program staff
  • Serve as a liaison and contact for onboarding provider clinics
  • Develop training tools and guides for all PIERS end users
  • Update training materials and presentations as new IIS functionality is implemented or modified
  • Identify PIERS website needs and create content to address them
  • Post updated PIERS training materials and links to website as necessary
  • Respond to end user inquiries regarding training and onboarding
  • Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
  • Conduct post-training surveys
  • Consistently treat end users, stakeholders, and co-workers with dignity and respect
  • Create and maintain a work environment that is welcoming and respectful of diversity
  • Assist with other related tasks and duties as necessary
  • Travel to in-person trainings as necessary
  • Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
  • Provide weekly personal status reporting by COB Friday submitted on SharePoint.
  • Schedule project status meetings with both the Division Director and bureau leadership as required. 

Required Skills/Experience:

  • Help desk support and diagnose end user issues Required 5 Years
  • Design, plan, and present trainings on complex technical material to a wide variety of audiences Required 5 Years
  • Experience developing and writing effective training and promotional materials Required 5 Years
  • Distance training methods including conference call and webinar tools Required 5 Years
  • Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word Required
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

Project Manager

  • Location: Harrisburg, PA
  • Type: Contract
  • Job #32743

Project Manager

– This is a remote position. However, local Harrisburg, PA candidates are highly preferred. Candidates will have to pick up their equipment on site and go through badging on their first day.

Job Description:

  • Infrastructure and Economic Development IED delivery center seeks a Project Manager with 4 to 5 years of experience in enterprise Information Technology IT systems using new and emerging technologies. The candidate will work under limited supervision to provide technical team guidance and coordination for the development and maintenance of the client’s IT system infrastructure and operations supporting client DCED and PEMA. The focus for this position is experience with projects in infrastructure environment not standard application development.
  • A bachelor’s degree in a technical field is required with a preference for degrees in Information Systems Computer Science or related disciplines. Formal training in project management and proficiency in project management techniques IT Change Management and ITIL processes are essential. A thorough understanding of IT hardware/software configurations and proficiency in industry-standard change management tools such as ServiceNow is also desired.
  • The Project Manager will work with the delivery centers existing project management methodology and will serve as a project manager on multiple IT system infrastructure and operations projects.
  • In this role the Project Manager will collaborate closely with technical managers and business users to plan organize and monitor project work. Responsibilities include preparing and updating project plans facilitating project meetings managing project risks and balancing team workloads.
  • Effective communication and relationship-building with key stakeholders are crucial for success in this position.

Responsibilities:

  • Develop and maintain project control documents in accordance with enterprise project management methodologies including project charters cost plans capacity management plans risk management plans communications plans governance plans schedules change management plans knowledge management plans and quality assurance plans.
  • Develop detailed project plans.
  • Lead all project plan development activities including identification of phases activities tasks deliverables milestones dependencies schedules and assignment of resources
  • Motivate project resources to complete assigned duties and tasks.
  • Prepare formal reports on the status and health of the IT projects including periodic status reports management dashboards and project metrics.
  • Monitor project quality schedule and budget and facilitate actions to mitigate risk and address issues that arise.
  • Facilitate the risk and issue management processes for IT projects by maintaining risk and issue logs identifying risks and issues communicating issues and risks according to project governance and working with project team members to ensure effective risk and issue management.
  • Facilitate deliverable and project artifact approval processes for IT projects by tracking all deliverables and project artifacts that require approvals communicating the need for approvals to the appropriate groups and individuals and tracking approval decisions and following up where need be to ensure approvals are achieved within established timeframes.
  • Manage the project change control process for issues that impact the quality schedule or budget of the project by documenting change requests securing approval for changes and documenting approved changes in accordance to project governance.
  • Facilitate periodic and ah-hoc project meetings including scheduling with appropriate team members preparing agendas recording action items and key decisions and preparing circulating and seeking approval for meeting minutes.

Required Skills/Experience:

  • Full-time experience as a project manager for enterprise Information Technology (IT) system infrastructure and operations related projects. Required 4 Years
  • Senior or lead project management experience including supervision of cross-functional project teams. Required 2 Years
  • Strong oral & written communication skills. Demonstrated ability to effectively communicate at all levels of organization, including executive staff. Required
  • Strong leadership skills with the ability to motivate others to complete tasks. Required
  • A working knowledge of IT Change Management. Required
  • A working knowledge of ITIL processes and procedures. Required
  • A bachelor’s degree in a technical field of study or equivalent. Required
  • A Bachelor’s degree in Information Systems, Computer Science, or a related technology discipline. Desired
  • PMP or similar project management certification. Desired
  • A thorough understanding of IT hardware/software configuration as it applies to IT infrastructure and operations. Desired
  • A thorough understanding and demonstrated proficiency of IT Change Management processes. Desired
  • Experience in working with at least one industry standard change management tool (e.g., Remedy IT Service Management, ServiceNow, etc.). Desired
  • Expert knowledge level in Microsoft Office and Office 365 products (e.g., Outlook, Project, Word, Excel, PowerPoint, Visio, etc.). Desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

Business Analyst

  • Location: Harrisburg, PA
  • Type: Contract
  • Job #32729

Business Analyst
 

  • This is a remote position. However, candidates will be required to report on site in Harrisburg, PA at the start and end of their contract to pick up/drop off equipment.

Job Description:

  • The position will function as a Business Analyst on an existing development team and is responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include testing, requirements gathering, documentation, and customer support.

Responsibilities:

  • Experience in working on a Scrum Team or similar Agile Development Team.
  • Experience with Automated Testing practices and software, such as Selenium.
  • Strong organization and writing skills.
  • Willing to assist with training, developing user guides or other Business Analyst activities when necessary
  • Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software.
  • Communicates clearly and works with users and client as necessary.
  • Experience participating in Facilitated Workshops for requirements analysis.
  • Experience testing or documenting requirements related to accessibility of a software application.
  • Knowledge of formal requirements gathering methodologies.
  • Experience developing Business Requirements – project initiation document, what the needed achievements will be, and the quality measures.
  • Experience developing Functional requirements – describe what the system, process, or product/service must do in order to fulfill the business requirements.
  • Experience developing User (stakeholder) requirements – are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
  • Experience developing Quality-of-service (non-functional) requirements – re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
  • Familiarity with testing accessibility standards (WCAG 2.1) preferred.

Required Skills/Experience:

  • Experience with requirements gathering Required 4 Years
  • Experience supporting software in a Production Environment and handling customer-reported issues Required 4 Years
  • Experience developing Business Requirements documentation Required 4 Years
  • Experience conducting full system testing with overall functionality Required 4 Years
  • Experience working on a Scrum Team or in an Agile environment Highly desired
  • Prior Commonwealth experience Desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

Client Support Specialist

  • Location: Harrisburg, PA
  • Type: Contract
  • Job #32727

Client Support Specialist
 

  • Local Harrisburg, PA candidates only, please.
  • This is a hybrid position. Candidates will be expected to report on site two days per week, with the remaining three days worked remote.

Job Description:

  • This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member.
  • This position will assist in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.

Responsibilities:

  • Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.
  • Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.
  • Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.
  • Contributes to the preparation of client communications, reports, and presentations as needed.
  • Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.
  • Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.
  • Compiles and analyzes data to identify trends, opportunities, and areas for improvement.
  • Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.
  • Maintains knowledge of the client’s base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with client-administered pension plans, and the specific information contained in the client’s member-related statements and calculations.
  • Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.
  • Collaborates with the team to implement risk mitigation strategies and control measures.
  • Participates in training sessions and workshops to enhance knowledge of pension administration services.
  • Assists in onboarding new team members and provides ongoing support and guidance. Contributes to the development of training materials and resources for internal use.
  • Participates in special projects as assigned by the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff.
  • Represents the Pennsylvania Municipal Retirement System in meetings and performs and/or coordinates various administrative functions and other related duties as assigned.

Decision Making Responsibilities:

  • This position is expected to work with a high degree of independence with supervision being general in nature with work being reviewed for results. Assignments are provided by, but not limited to: the Chief Programs Officer, Director of Client Relations, Relationship Managers, and other professional staff as appropriate.
  • Work is reviewed prior to assignment and upon completion with discussions of important issues or unique circumstances as required.
  • Long-term projects are assigned in the form of goals, expected outcomes, and timeframes, allowing the incumbent to determine the best course of action(s) to achieve the desired outcome.
  • Consultation is expected with management when situations have unusually broad implications, are of a sensitive nature, or have a significant impact.

Essential Functions:

  • Communicates effectively, both orally and in writing
  • Interprets applicable policies and procedures
  • Organizes, prioritizes, and monitors work assignments
  • Develops and finalizes correspondence, presentations, contracts, and reports
  • Establishes and maintains effective working relationships
  • Understands pension administration concepts and practices
  • Applies legislative and policy requirements
  • Diagnoses and troubleshoots problems
  • Uses personal computer, associated software, and standard office equipment
  • Logs and tracks correspondence and client communication

Required Skills/Experience:

  • Communicates effectively, both orally and in writing Required
  • Interprets applicable policies and procedures Required
  • Organizes, prioritizes, and monitors work assignments Required
  • Develops and finalizes correspondence, presentations, contracts, and reports Required
  • Establishes and maintains effective working relationships Required
  • Understands pension administration concepts and practices Required
  • Applies legislative and policy requirements Required
  • Diagnoses and troubleshoots problems Required
  • Uses personal computer, associated software, and standard office equipment Required
  • Logs and tracks correspondence and client communication Required
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

Business Analyst

  • Location: Harrisburg, PA
  • Type: Contract
  • Job #32714

Business Analyst
 

  • Note: This position may be performed remotely, and the client will provide all necessary equipment. However, an office space in Harrisburg, PA will be provided.

Job Description:

  • The primary objective of this engagement is to serve as a BA to understand the current Pennsylvania (PA) LIMS system and the State Health Laboratories LIMS business needs to assist with the implementation of the LIMS system in collaboration with internal and external stakeholders which meets the need for the program.

Responsibilities:

  • Partner with business stakeholders to gather, document, and analyze their needs and requirements for the new LIMS system.
  • Drive identification of requirements of the current LIMS system across business units and identify current as-is process.
  • Construct workflow charts and diagrams; studying system capabilities and writing specifications.
  • Define acceptance criteria and success metrics to ensure alignment with business objectives.
  • Bridge the gap between business and technical perspectives by translating requirements into actionable tasks.
  • Coordinate meetings, workshops, and reviews to ensure alignment and consensus among stakeholders.
  • Participate in solution implementation discussions, providing insights and recommendations based on business analysis.
  • Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
  • Define test scenarios and cases based on business requirements and technical specifications.
  • Collaborate with QA teams to ensure comprehensive test coverage and validate system functionality.
  • Facilitate user acceptance testing (UAT) and provide support for issue resolution and defect.
  • Work with testing team to provide subject matter expert (SME) inputs to the testers and assist in testing when needed.

Operational Requirements:

  • Experience with software implementation of Commercial Off-the-Shelf (COTS) products.
  • Experience conducting Facilitated Workshops for requirements analysis.
  • Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
  • Knowledge of formal requirements gathering methodologies.
  • Experience developing Business Requirements – project initiation document, what the needed achievements will be, and the quality measures.
  • Experience developing Functional requirements – describe what the system, process, or product/service must do in order to fulfill the business requirements.
  • Experience developing User (stakeholder) requirements – are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
  • Experience developing Quality-of-service (non-functional) requirements – re requirements that do not perform a specific function for the business requirement but are needed to support the functionality.  For example: performance, scalability, quality of service (QoS), security and usability.
  • Experience developing Report Specifications – define the purpose of a report, its justification, attributes and columns, owners, and runtime parameters.
  • Experience developing Requirements Traceability Matrix – a cross matrix for recording the requirements through each stage of the requirements gathering process.
  • Strong organization and writing skills.
  • Experience developing graphic representations of complex business processes.
  • Ability to analyze data and perform statistical analysis.
  • Knowledge and familiarity using Microsoft Office, Microsoft Visio, software tools like DevOps.
  • This position will work directly with Project Manager (PM).

Required Skills/Experience:

  • Experience working closely with stakeholders directly engaged with technical initiatives Required 7 Years
  • Experience with software implementation of Commercial Off-the-Shelf (COTS) products. Required 7 Years
  • Experience conducting Facilitated Workshops for requirements analysis. Required 7 Years
  • Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Required 7 Years
  • Experience developing Business Requirements – project initiation document, what the needed achievements will be, and the quality measures. Required 7 Years
  • Experience developing Functional requirements – describe what the system, process, or product/service Required 7 Years
  • Experience developing User (stakeholder) requirements Required 7 Years
  • Experience developing Quality-of-service (non-functional) requirements Required 7 Years
  • Experience developing Report Specifications Required 7 Years
  • Experience developing Requirements Traceability Matrix Required 7 Years
  • A four (4) year college degree Required
  • Knowledge of Laboratory Information Management Systems (LIMS) systems Highly desired
  • Business Analyst certification through the International Institute of Business Analysis (IIBA) Highly desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!