IT Service Desk Agent *This is a hybrid position with 2 days/week onsite required
Description:
The IT Service Desk Agent will provide front line telephone\email support to internal customers with IT related software and hardware issues.
Responsibilities:
Aid customers concerning the use of computer hardware i.e. tablets desktop and laptop and software i.e. O365 Windows Operating systems etc. including printing installation enterprise applications electronic mail and operating systems
Perform First Contact Resolution FCR
Provide operational support for user identity management username provisioning system access and password management. Active Directory
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management Request Management and Knowledge Management policies
Typically handles small initiatives and/or assignments independently.
May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Required Skills/Knowledge/Experience:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops, Required 2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory), Required 2 Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database, Required 2 Years
Previous experience providing IT support by phone/email, Required 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Deployment and Desktop Support *This position is 100% onsite *This is a 6-month long contract position
Description:
Facilitating the refresh of hardware laptops desktops peripherals etc. to bring equipment current with county hardware standards and security policies.
Will be directly responsible for reimaging existing laptops and desktops as well as deploying new laptops and desktops and accompanying peripherals at multiple locations.
Skills:
Able to work without assistance can provide limited leadership to others able to manage medium complexity work efforts may have industry experience.
Required Skills/Knowledge/Experience:
Must be able to lift at least 25 pounds regularly., Required
Large scale deployments of 500+ machines preferred., Required 2 Years
Must be able to stand and move around in classroom style setting daily., Required
Knowledge of Active Directory, VPN client, Microsoft Office suite, and Windows 10, Required 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Mobile Deployment Technician *This position is 100% onsite *This is a 4-month long contract position
Description
We are seeking a motivated individual to join our company as a Mobile Deployment Technician.
As part of our IT team, you will help with mobile device refreshes and replacements and collaborate with other IT professionals to execute large-scale migration projects.
You will upgrade and configure iPhones and iPads resolving any difficulties and educating users on appropriate usage backup procedures and troubleshooting.
Soft Skills:
Able to work without assistance can provide limited leadership to others able to manage medium complexity work efforts may have industry experience.
Required Skills/Knowledge/Experience:
iPhone and iOS experience, Required 2 Years
Mobile Device Management experience, Desired 1 Years
Ability to lift and carry up to 10 pounds daily, Required
Ability to stand and walk in a classroom setting daily, Required
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Quality Assurance Analyst Expert *This is a hybrid position that requires 5 days per month onsite
Description:
The Quality Assurance Analyst role is to develop and establish quality assurance standards and measures for the information technology services within the organization. This individual will also gather and analyze data in support of business cases.
Responsibilities:
Create and execute test plans and scripts that will determine optimal application performance according to specifications.
Conduct internal audits to measure and assure adherence to established QA standards for software development application integration and information system performance and corresponding documentation.
Ensure that testing activities allow applications to meet business requirements and systems goals fulfill end-user requirements and identify existing or potential issues.
Collaborate with software/systems personnel in application testing such as system unit regression UAT and acceptance testing methods.
Make recommendations for improvement of applications to programmers and software developers or engineers.
Communicate test progress test results and other relevant information to project stakeholders and management.
Test any new software to ensure integration into company systems meets functional requirements system compliance and technical specifications.
Analyze formal test results in order to discover and report any defects bugs errors configuration issues and interoperability flaws.
Participate in developing distributing and coordinating in-depth end-user reviews for modified and new systems or applications.
Independently able to Work closely with Business and third-party Vendors.
Required Skills and Experience:
Manual Web testing, Required 6 Years
Database testing, Required 2 Years
Create and execute test plans and scripts, Required 2 Years
Conduct internal audits to measure and assure adherence to established QA standards, Required 2 Years
Collaborate with software/systems personnel in application testing, such as system, unit, regression, UAT and acceptance testing methods., Required 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Are you an RN ready to make a difference in the lives of North Carolinians?Astyra is looking for passionate Home Health Registered Nurses to join our team statewide! Keep reading to see if this is the right fit for you:
Why us? This opportunity is a chance to change your career and own your schedule. There is an added opportunity for growth within an innovative, person-centric healthcare organization.
This position supports the NorthCarolina Medicaid Linking individuals & Families for Long Term Services and Supports (NC LIFTSS) project. NC LIFTSS was created to streamline access to LTSS programs. It covers a variety of services:
Process referrals and perform option counseling
Conduct assessments and quality assurance reviews
Provide service plan management and customer service
Conduct provider training for the following LTSS programs: State Plan Personal Care Services (PCS), Community Alternatives Program for Children (CAP/C) and Community Alternatives Program for Disabled Adults (CAP/DA).
This exciting role requires you to travel within your region to conduct assessments, as well as, work out of your home office when needed. This offers flexibility in your weekly schedule. As part of the Personal Care Services (PCS) program, you’ll provide vital services to NC Medicaid Beneficiaries with medical conditions, cognitive impairments, or disabilities, ensuring they receive the hands-on assistance they need for daily living activities (ADLs). As a PCS Home Health Registered Nurse, you’ll play a crucial role in determining needs-based eligibility for Medicaid-funded personal care services, whether in-home, adult care, or supervised living homes. This role is documentation-intensive to meet the needs of beneficiaries. Join us in this rewarding opportunity to help our community thrive and make a significant impact on the lives of those in need. What you’ll need:
Registered Nurse, licensed by the state of North Carolina
Minimum of two years’ experience in home care setting is required.
Computer proficiency in Microsoft Excel, Word and Outlook and the ability to utilize computer equipment and web-based software to conduct work is required
Experience with community-based individuals needing personal assistance with ADL and IADL tasks is highly preferred.
Experience with OASIS tool (or similar) highly preferred.
Knowledge of North Carolina Medicaid Clinical Coverage Policy (Clinical Policy) 3L and PCS Program Provider Manual highly desired
Knowledge of standards of practice related to Medicaid-funded Personal Care Services, home and community-based services (HCBS) programs, and EPSDT highly desired
What you’ll do:
Conducts assessment to determine whether the beneficiary meets eligibility, using state-approved standardized assessment tool(s).
Ensures that PCS are provided on a “needs basis” in quantities appropriate to the Beneficiary’s unmet need for services based on the severity of their medical condition, functional disability, physical, or cognitive impairment.
Ensures that the privacy and dignity of individuals receiving assessment for PCS is maintained at the highest standards.
Ensures that new, expedited, annual, change of status, mediation/appeals, reconsideration review, and derivative assessments are conducted within established timeframes.
Include an interview with family members and informal caregivers who are present at the time of the assessment.
Provide the Beneficiary with guidance and assistance, as necessary, to select PCS providers.
Conduct service plan reviews as needed.
Submit the completed assessments using state-approved interface
Participate in the Beneficiary’s mediation and appeal processes.
Respond to state inquiries regarding assessments conducted.
Attend and actively participate in staff meetings and conduct case consultations/peer reviews/internal auditing as assigned.
Develops level of care recommendations based upon clinical evaluations.
Participates in training of PCS stakeholders as needed.
Computer proficiency in Microsoft Excel, Word and Outlook and the ability to utilize computer equipment and web-based software to conduct work.
Skills & Abilities:
Insightful Understanding of public sector services and supports.
Interactand Collaborate with various office staff as needed to support necessary workflows, as well as healthcare professionals, patients, their families and other supports.
Effective Communication to individuals and groups through spoken, written and electronic media.
Attention to Detail and Highly Organized in documentation to effectively prioritize and execute tasks in a timely manner.
Person-Centered thinking, planning, and competency in awareness of the needs of persons with disabilities.
If this opportunity sounds like a bullseyes, apply today!
Mileage reimbursement at the ready for all travel.
