Job Summary:
As a Scheduling Coordinator at Astyra, you will play a crucial role in our business operations by ensuring timely assessments for Medicaid beneficiaries. You will work directly with beneficiaries, providers, and assessors to meet required assessment turnaround times and address customer needs related to scheduling.
This is a full-time hybrid role, requiring 4 days of remote work and 1 day onsite in Cary, NC, after completing the onsite new hire training.
Job Responsibilities:
- Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables.
- Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems.
- Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency.
- Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.
Required Qualifications/Experience:
- High school diploma or GED equivalent.
- Minimum 2-3 years of customer service experience with outbound calling.
- Minimum 1 year of scheduling experience.
- Minimum 2 years of experience within the healthcare industry.
- Proven ability to multitask and prioritize tasks effectively, even with variable and conflicting deadlines.
- Excellent communication skills, both written and verbal, along with strong interpersonal, organizational, and time management abilities.
- Strong computer skills, including proficiency in Microsoft Office programs and working with multiple systems.
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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