System Administrator
*Local to Mechanicsburg, PA only please
*This position is 100% onsite with the possibility of remote work after 6 months
Responsibilities:
- Able to coordinate communicate document track progress and status on initiatives.
- Familiarization with project management concepts
- Responds to managements special requests for asset information.
- Maintains tracks and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
- Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
- Recommends and coordinates IT asset replacements upgrades and enhancements schedules.
- Develops documents and initiates processes that involve IT asset installations relocations and changes.
- Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
- Responds to Service Desk tickets requiring Level 2 asset management attention.
- Provides technical services to analyze recommend and implement proposed new phases of the ServiceNow Asset Management module.
- Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
- Provide level 2 troubleshooting and technical problem resolution related to PC hardware software and peripherals.
- Utilizes ServiceNow to identify track and resolve issues.
- Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
- Create documentation for technical staff and end user.
- Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
- Familiar with video conferencing platforms conference room VC setups troubleshooting.
- Familiar VMware Virtual Desktop Infrastructure
- Utilizes AirWatch Workspace One to perform administrative tasks such as reporting and compliance for Windows modern managed devices.
Required Skills/Knowledge/Experience:
- Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus, Required
- Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements, Required
- Develop, document, and initiate processes that involve IT asset installations, relocations, and changes, Required
- Provide technical guidance on IT assets for procurement documents and agency requisitions preparation, Required
- Respond to Service Desk tickets requiring Level 2 asset management attention, Required
- Experience with ServiceNow, Required
- Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals, Required
- Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports, Required
- Create documentation for technical staff and end user, Required
- Familiar with video conferencing platforms, conference room VC setups, troubleshooting, Required
- Familiar VMware Virtual Desktop Infrastructure, Required
- Workspace ONE UEM (fka AirWatch Workspace One) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices, Required
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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