Desktop Support Technician
- This position is 100% on site
- Local Harrisburg, PA candidates only, please.
Job Description:
- This position is responsible for providing desktop and end user support for the client which consists of approximately 4000 users.
- This position supports the Daily operation of several bureaus within the client headquarters in Harrisburg.
Skills:
- The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
- This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
- In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.
Required Skills/Experience:
- Thorough knowledge and use of ServiceNow or understanding of asset management system, Required 2 Years
- Expert knowledge and use of Windows OS and O365 Office products, Required 2 Years
- Excellent customer service awareness and communication skills, Required 2 Years
- Knowledge of hardware desktop, printer, scanner, video, Required 2 Years
- Knowledge of software, Required 2 Years
- Knowledge of imaging workstations using MDT and/or SCCM, Required 2 Years
- Excellent troubleshooting and problem-solving skills, Required 2 Years
- Ability to transport/lift boxes/equipment, Required 2 Years
- Ability to work independently and as a member of a team, Required 2 Years
- Knowledge of VPN setup, support and install, Required 2 Years
- Able to resolve technical issues with users over the phone, Required 2 Years
- Knowledge of active directory use and privileges, Required 2 Years
- Knowledge of wireless workstation setup and support, Required 2 Years
- Ability to think and act under pressure, Required 2 Years
- Good organizational skills, Required 2 Years
- Excellent etiquette and professionalism, Required 2 Years
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