• Location: Harrisburg, PA
• Type: Contract
• Job #32117

Business Analyst

Job Description:

• The client is currently working with a vendor to implement an Enterprise Licensing System (ELS).  The ELS system is an enterprise-wide system where licensing, permitting and certifying functions of various Commonwealth Departments will be located. The client is currently using paper-based, Access-based, and Excel-based methods to track the work of facility permitting.  ELS will take current facility permitting functions and automate them for more efficient and accurate tracking and completion of permitting functions.
• The client needs an IT Business Analyst (BA) to lead the technical effort for our Enterprise Licensing System (ELS) implementation.  This effort includes developing user stories; coordinating user testing; developing staff training materials; delivering staff training in virtual and real-world environments; working with internal and external teams on ELS system fixes; developing workflows for future ELS enhancements; and providing IT support for ELS users.
• Additionally, the client’s staff BA is currently deployed oversees until approximately October 2024.  The client needs a short-term BA contractor to fill in for projects until the staff BA returns. Those projects include support for digital accessibility of the client’s website and web-based patient and care giver identity card applications.  The BA would assist with SharePoint site management and potential conversion of existing share drive files to SharePoint.  The BA will also provide technical advice as needed on IT-related projects if necessary.
• In addition to these duties, this person will also assist the client in supporting its Seed-to-Sale and Registry applications as needed. The client’s primary resource for providing these services has indicated a desire to scale back hours in the coming months, and the BA will assist the support team in maintenance and operations functions.  Anticipated duties for this effort include preparing analytical reports, resolving basic system issues identified via error queues, and assisting with daily system support tasks. Furthermore, with the Seed-to-Sale RFP scheduled for release and award, the BA position will be needed to aid in the transition. Anticipated duties for this effort include managing system documentation (requirements, specifications, defects, change orders, etc.), preparing test scripts, conducting pre- and post-production testing, and developing user training.
• The primary objective of this engagement is to serve as an IT Business Analyst for OMM projects.
• The IT Business Analyst 3 is a senior level resource with specialized knowledge and experience in requirements analysis and documentation, test case planning and testing, coordinating communications and project tasks, while acting as liaison between customer program areas and IT teams.  This position will work with business analysts, application developers, and DBAs to achieve project objectives – delivery dates, cost objectives, quality objectives, and program area customer satisfaction objectives.

Responsibilities:

• Plan and facilitate requirement sessions with stakeholders to understand and capture requirements based on enhancement request.
• Comfortable working with various stakeholders which includes internal and external stakeholders.
• Possess strong analytical, critical thinking and problem-solving skills.
• Produce all necessary deliverables and artifacts as defined by the project.
• Plan and facilitate other project related meetings as needed.
• Serve as the liaison between the technical teams and the stakeholders during the Software Development Life Cycle (SDLC).
• Ability to drive the process forward and ensure all risks and issues are escalated appropriately.
• Possess strong understanding of IT Business Analysis Body of Knowledge (BABOK).
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Construct workflow charts and diagrams; studying system capabilities and writing specifications.
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Work with testing team to provide SME inputs to the testers and assist in testing when needed.
• Assist with development of training documentation and prepare for and/or conduct training when needed.
• Maintain documentation on project SharePoint site.
• Complete weekly timesheet reporting in VectorVMS by close of business (COB) Friday.
• Provide weekly personal status reporting by COB Friday.

Required Skills/Experience:

• Experience working with stakeholders directly engaged with technical initiatives working with a large complement of team members Required 7 Years
• Four-year college degree Required
• Knowledge of formal requirements gathering methodologies. Required 7 Years
• Experience developing Business Requirements Required 7 Years
• Experience developing Functional requirements Required 7 Years
• Experience developing User (stakeholder) requirements Required 7 Years
• Experience developing Quality-of-service (QoS) (non-functional) requirements Required 7 Years
• Experience developing Report Specifications Required 7 Years
• Experience developing Requirements Traceability Matrix Required 7 Years
• Knowledge and familiarity using Microsoft Office, Microsoft Visio, software design tools and structured query language (SQL) queries and tools. Required 7 Years
• IT Analyst certification through the International Institute of Business Analysis (IIBA) Highly desired