Training and Support Specialist
*This is a hybrid position with 8 days/month onsite
Description:
- The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units.
- Strong instructional design and technical knowledge a must.
- Strong content development and writing skills needed.
- Ability to create resources to support employee learning such as tips job aids and templates.
- Good research skills.
- This position will facilitate and support live virtual meetings and events.
- Strong presentation communication and collaboration skills.
- Must be professional available during work hours responsive and timely.
- Must be attentive to detail and meet required timelines for deliverables.
Skills/Knowledge/Experience:
- The client prefers experience with following tools: SharePoint page administration Adobe Articulate Storyline and Rise Camtasia MS Teams.
- Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred.
- Creating training videos and microlearning a plus. Use of voiceover tools a plus.
- Interest in continually learning new software and keeping the team updated on changes to software is desired.
Required Skills/Knowledge/Experience:
- Experience in curriculum design and developing training materials for adult learners, Required 3 Years
- Strong content development skills needed., Required 3 Years
- Instructional design and technical knowledge needed, Required 5 Years
- Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs., Nice to have 3 Years
- Adobe Articulate 360, Required 3 Years
- Experience with adult learning practices, principles and procedures in classroom and on-line presentations, Required 3 Years
- This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. , Required 3 Years
- Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex, Required 3 Years
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