Provider Operations Analyst
*This is a hybrid position with 4 days/month onsite
Responsibilities:
- Play an active role partnering with business leaders and teams to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities
- Support Provider Operations activities to ensure the accurate timely and cost-effective implementation of new and existing processes and functionality in both the NCTracks system and the new Provider Data Management/Credentials Verification Organization PDM/CVO modules to include planning requirements prioritization Customer Service Requests service tickets File Maintenance Requests defects training and testing.
- Participate and collaboration with other workgroups to collect and analyze data assist with testing and validation of data and business processes evaluate file layouts risks of modifications and downstream impacts to other systems utilize systems to holistically research identify and resolve errors with data transmission prioritize needs of Provider Operations.
- Participation in creating and maintaining Provider Operations reporting and dashboarding.
- Serve as a primary point of contact for the change control and technical processes used by Provider Operations
- Assist with other projects and activities as needed
Education and Experience
- Education: Prefer degree in business administration computer/data science or related field or experience.
- Experience/familiarity with following business procedures audit processes and corrective action.
Required Skills/Knowledge/Experience:
- Excellent analytical, critical thinking and problem-solving skills., Required 1 Years
- Broad understanding of an array of Information technologies and their uses. And adaptability and capability to work in a fast-paced environment, Required 1 Years
- Ability to extrapolate conclusions from large data reports, Required 1 Years
- Excellent verbal and written communication skills with proven ability in establishing and maintaining effective working relationships with internal, Required 1 Years
- Excellent verbal and written communication skills and ability to pay close attention to detail and communicate in a clear and concise manner, Required 1 Years
- Proven ability to recommend modifications and follow policy and procedure to minimize risk and/or improve effectiveness, Required 1 Years
- Ability to work independently and assess project and assignment requirements, Required 1 Years
- Excellent interpersonal, analytical, research, and documentation skills, Required 1 Years
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