IT Trainer
*This is a hybrid position with at least 1 day/week onsite required
*Occasional travel may be required, candidate must possess a valid driver’s license
Description:
- The position reports to the Manager of the Office of Information Management OIM.
- The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures.
- The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team.
- This position includes end user training support and the creation/posting of training materials to support Provide Enterprise.
- This position does not have a supervisory role.
- The client is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer within the Division of Disease Prevention HIV Care Services unit.
- This position requires an understanding of adult learning behavior.
- A basic knowledge of the Ryan White Part B HIV/AIDS program is essential, training will be offered if needed.
Responsibilities:
- Determine skill gaps and training needs in consultation with district regional and OIM staff.
- Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies content and delivery that best fits the needs of the users.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
- Create and curate training materials.
- Deliver trainings and offer follow-up support for ongoing learning.
- Provide help-desk support.
- Coach staff through troubleshooting computer hardware and software issues.
- Using deep program subject matter expertise advise staff regarding program workflow best practices.
- Travel to deliver on-site training as deemed necessary.
- Deliver online web-based training on both a scheduled and as-needed basis.
- Provide office hours for impromptu training requests.
- Experience leading
Required Skills/Knowledge/Experience:
- Education preferred: Bachelor’s degree in Education, Management Information /Systems, Communications, Business or a related field., Highly desired 4 Years
- Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion., Highly desired 4 Years
- Knowledge of adult learning and instructional design., Highly desired 3 Years
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more., Highly desired 4 Years
- Experience leading building of training materials such as videos, presentations or job aids., Required 4 Years
- Experience troubleshooting hardware and software – hands-on or from a helpdesk, Required 4 Years
- 4+ Years of related professional experience, Required 4 Years
- 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.)., Required 3 Years
- Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversa, Required 4 Years
- Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible a, Required 4 Years
- Knowledge and experience working with a local health department or Virginia Department of Health, Required 3 Years
- Knowledge of the Ryan White HIV Part B Program, Required 3 Years
- Experience using Provide Enterprise System is highly desired for this position, Required 3 Years
- Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills, Required 4 Years
- Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word); Required 4 Years
- Strong interpersonal and communication skills (both verbal and written), Required 4 Years
- Strong attention to detail and the ability to manage multiple projects, Required 3 Years
- Knowledge and application of guidelines for HIPAA, Required 4 Years
- Skill in establishing rapport and having empathy with clients, Required 4 Years
- Ability to contribute to a team-based approach focused on patient care, Required 4 Years
- Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goa, Required 4 Years
- Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program, Required 4 Years
- Occasional travel may be required; candidate must have a valid driver’s license, Required 4 Years
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