Purpose:
Oversees and coordinates all of the client’s efforts in the areas of technology-related product/service selection, set-up, support, communications, and data protection in order to assist employees in efficiently completing work. Oversees and assures up-to-date, effective hardware and software applications are in place and employees are properly trained in their use.
Responsibilities:
• Maintains IT asset information to ensure appropriate lifecycle management
• Works with appropriate personnel to establish and adhere to annual IT budget
• Coordinates purchasing new technology solutions including computers, servers, cell phones, software, etc.
• Develops and enforces policies to allow for the most cost-effective use of existing solutions
• Maintains knowledge of current technology and stay abreast of new technological advancements in order to provide cost effective solutions for the client
• Maintains administration of all user IDs and passwords, grants clearance to systems and applications as appropriate
• Safeguards the client’s technology systems through items such as acceptable use, password, and network access policies
• Safeguards data by assuring timely back-ups and processing
• Installs all software, vendor, and pricing updates on all systems and coordinates the installation and set-up of all new equipment
• Cyber security aspect, in the setting up of and maintaining of the related training along with satisfactory meeting vendor requirements for overall security metrics.
• Provides IT support to employees in all locations by prioritizing, troubleshooting and resolving problems quickly
• Escalates technology installation and support issues to appropriate dealership, partner, and vendor personnel as appropriate.
Experience, Education, Skills and Knowledge:
• 5+ years’ experience in information technology management
• Strong communication skills with ability to train others on technology solutions
• Experience with routers, servers, and network technology desired
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables and occasionally long periods of time sitting at a workstation
• Must be willing to travel to company locations
• Familiar with the client’s and competitive products desired
• Degree in Information Technology or equivalent experience require