Workstation Specialist
*This is a hybrid position, 4 days/week onsite.
*Local to the Bridgeville, PA area only, please.
Description:
- Our client seeks a Workstation Specialist in Bridgeville, PA.
- Candidate will be a member of the District 11 IT Support Team located in Bridgeville.
- This team is responsible for supporting workstations laptops Macs and all device peripherals print issues docking issues scanning etc.
- The candidate will be responsible for maintaining device compliance and health this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
- The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11.
- Candidate must possess the ability to install and configure PC hardware peripherals and software in both a network primarily and stand-alone environments.
- The ability to use diagnostic software is required.
- The ability to read understand and follow technical manuals schematics and documented processes in the English language is required.
- The ability to assemble and support a microcomputer system and multifunction
printers. - Specific knowledge required in LAN/WAN TCP/IP Remedy MS Windows
RDP InTune and SCCM. - The resource may also be required to document and follow technical processes.
- Strong communications customer service skills leadership a high level of attention to detail and the ability to function effectively in a fast-paced environment are also required.
- This team member will be providing IT support assistance within the District 11 coverage area.
Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required provided documentation on issue resolution for other teams
- Monitor and report on PC issues escalate issues work with other teams including SCCM Active Directory Security and the IT Service Desk.
Required Skills/Knowledge/Experience:
- Valid Driver’s License, Required
- Experience with Remedy or similar ticketing system., Required 3 Years
- Required: 3 years experience installing configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment, Required 3 Years
- Installing and supporting laptops/docking stations, Required 3 Years
- Installing and supporting multifunction print devices, Required 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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