Workstation Specialist
*Local to Harrisburg, PA only please
*This is an onsite position
Description:
- Candidate will be a member of the Driver and Vehicle Services DVS District 7 IT Support Team.
- This team is responsible for supporting workstations laptops Macs and all device peripherals print issues docking issues scanning etc.
- The candidate will be responsible for maintaining device compliance and health this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
- The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7.
- Candidate must possess the ability to install and configure PC hardware peripherals and software in both a network primarily and stand-alone environments.
- The ability to use diagnostic software is required.
- The ability to read understand and follow technical manuals schematics and documented processes in the English language is required.
- The ability to assemble and support a microcomputer system and multifunction printers as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.
- Specific knowledge required in LAN/WAN TCP/IP Remedy MS Windows RDP and SCCM.
- The resource may also be required to document and follow technical processes.
- Strong communications customer service skills leadership a high level of attention to detail and the ability to function effectively in a fast-paced environment are also required.
- This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area.
Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required provided documentation on issue resolution for other teams
- Monitor and report on PC issues escalate issues work with other teams including SCCM Active Directory Security and the IT Service Desk.
- Effectively leads product tests and trials.
- Identifies appropriate business examples to illustrate key concepts / features.
- Anticipates identifies tracks and resolves issues and risks affecting own work and work of the Application Team.
- Develops contingency plans as necessary.
- Applies specific expertise to ensure that products meet defined customer objectives.
- Anticipates and resolve issues specific to the team.
- Determines time estimates and schedule for own work and resolve issues in a timely manner.
- Identifies and tracks issues risks and action items.
Required Skills/Knowledge/Experience:
- Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment., Required 3 Years
- Experience installing and supporting laptops/docking stations., Required 3 Years
- Experience installing and supporting multifunction print devices., Required 3 Years
- Experience with Remedy or similar ticketing system., Required 3 Years
- Experience with premise cabling (installing Cat5e/6 cable and terminations)., Required 3 Years
- Valid Driver’s License, Required
- Possess following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, , Required
- disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language., Required
- Experience with Cisco VPN router installation and support., Desired
- Experience with Active Directory., Desired
- Experience with Hyena System Management Software., Desired
- Experience with Microsoft System Center Configuration Manager., Desired
- Experience creating process documentation (strong writing skills)., Desired
- Experience in project management., Desired
- Experience leading team deployments., Desired
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