Vendor Manager
*This is a hybrid role, requiring three (3) days/week onsite. Candidates local to Rocky Mount, NC only, please
Description:
- Our client seeks a tech-savvy Vendor Manager to lead complex vendor relationships, enforce contracts, and drive performance.
- This hands-on role coordinates multiple vendors, resolves issues early, ensures accountability, and aligns work to client goals.
Responsibilities:
- Supports vendor relationships across client modernization and operations as a key point of contact partnering with senior program leadership on complex or escalated issues.
- Manages multiple contracts simultaneously ensuring vendors meet all deliverables milestones service levels and quality expectations
- Oversees contract compliance including SOW obligations financial terms data requirements reporting and performance metrics
- Partners with Procurement Legal Operations Project Teams and Budget teams to support contract amendments renewals RFP development and evaluations
- Coordinates across internal teams IT Product BA Testing OCM Operations to ensure vendor work aligns with client goals and program priorities
- Identifies risks early and supports escalation and issue-resolution processes contributing to corrective action plans.
- Reviews vendor deliverables for completeness and alignment coordinating with technical SMEs for deep technical validation.
- Ensures vendors follow security compliance integration and data standards required by the client.
- Supports cross vendor coordination by identifying dependencies and raising alignment needs to senior program leadership.
- Maintains accurate and current documentation on contract status performance risks and payment approval workflows
- Supports vendor accountability by monitoring deliverables milestones and service levels and by coordinating with senior leadership on performance concerns.
- Supports financial tracking activities including invoice validation and burn rate monitoring.
- Monitors vendor resource usage and enhancement hours ensuring accurate categorization proper documentation and adherence to approved budget and scope.
- Translates technical issues risks and impacts into clear and actionable communication for leadership
- Supports planning and procurement activities and supports vendor evaluations efforts.
Required Skills/Knowledge/Experience:
- Vendor management for complex technology contracts, Required 5 Years
- Experience with state government procurement and contracts, Required 5 Years
- Managing multiple IT vendors across modernization and operations, Required 5 Years
- Contract interpretation, SOW analysis, and compliance support, Required 5 Years
- Crossteam coordination (IT, business, product, testing, operations), Required 5 Years
- Vendor performance management and escalation handling, Required 3 Years
- Technical fluency (systems, integrations, data, testing), Highly desired 3 Years
- Financial and contract lifecycle management, Highly desired 3 Years
- Experience in government, modernization programs, or regulated environments, Desired 3 Years
- Continuous improvement of vendor processes and performance, Desired 2 Years
Education
- Bachelor’s degree in business public administration information systems contract management or related field
- Equivalent professional experience accepted
- Certifications in contract management procurement vendor management or project delivery are beneficial but not required
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