System Administrator
*Local to Mechanicsville, VA only please
*Candidate will be onsite during the training period, then work remotely until February, after which they will return to a hybrid schedule with 4 days/week onsite
Description:
- This is a System Administrator role.
- It requires a seasoned professional with a strong technical background.
- The ideal candidate will be comfortable working in a fast-paced collaborative environment supporting a diverse portfolio of in-store technologies integrated platforms and retail systems.
- As a System Administrator you will be responsible for maintaining the health stability and performance of the Retail environment.
- You’ll play a key role in implementing system upgrades managing hardware and software configurations supporting integrations with third-party tools and troubleshooting complex issues affecting store operations.
- Your work will involve direct collaboration with cross-functional teams including store operations IT infrastructure network teams and external vendors.
- Assignments may include supporting the rollout of new POS features system enhancements deployment of new store technologies and providing hands-on support for break/fix scenarios.
- Timely incident resolution and root cause analysis will be a critical part of your responsibilities.
Responsibilities:
Systems Administration Monitoring and Maintenance:
- Responsible for daily checks of supported systems and software ensuring the systems are getting backed up properly applying operating system updates and configuration changes.
- Responsible for installing and configuring new hardware and software on supported systems.
- Responsible for documenting the configuration of supported systems.
- Responsible for the security and compliance of supported systems.
- Responsible for adding/deleting/creating/modifying user account information resetting passwords etc. on supported systems.
- Answers technical queries about and troubleshoots any reported problems with supported systems.
- Utilize PowerShell scripting to automate administrative tasks streamline system configurations and improve operational efficiency across Windows-based environments.
Retail Operations Support
- Interface directly with users to resolve communications issues with the clients Registers Licensee Workstations and Servers.
- Utilize administrative tools to help assist users with software issues.
- Implement security procedures and tools to ensure rigorous security measures are in place.
- Interface indirectly with third-party vendors to replace failed hardware after thorough troubleshooting.
- Ensure that Client Services processes and procedures are followed and resolutions are thoroughly documented.
- Perform follow-up calls and/or email to clients to ensure excellent customer service.
- Configure the operating system settings and POS software settings for the registers licensee workstations and servers in the retail environment.
Application Support:
- Responsible for the configuration administration and support of the software that runs the retail environment GKOmniPOS.
- Responsible for configuration administration and support of the retail environment wireless infrastructure.
- Responsible for the configuration administration and support of the retail infrastructure Active Directory Domain and Certificate Services Windows Server 2019.
- Ability to work with vendors in the event of new application builds being available.
- Identify potential risk within the current environment and work with vendors and other lines of business to remediate.
Required Skills/Knowledge/Experience:
- exp w/Powershell, Required 5 Years
- exp w/Scripting, Required 5 Years
- exp w/Windows 10 Administration, Configuration, Patching, Required 5 Years
- exp w/Networking, Highly desired 3 Years
- exp w/SaaS Background, Nice to have 6 Months
- exp w/POS (Point of Service), Nice to have 6 Months
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