ServiceNow Developer
*Local to Raleigh, NC only please
*This is a remote position
*We are not considering Corp-to-Corp (C2C) arrangements for this position
Description:
- ServiceNow Administrator/Developer position is housed in the client.
- This role provides support for the states use of its CSM system ServiceNow and the clients use of best practices supporting users needs while working with a team of ServiceNow developers.
- This position will work in a matrix reporting environment and be required to manage multiple work streams possibly supporting several initiatives simultaneously.
- This role reports to the ServiceNow platform owner.
Responsibilities:
- Administer the ServiceNow platform across the Customer Service Management application
- Perform any necessary enhancements upgrades or maintenance on the platform
- Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance
- Handle all enhancement requests and develop on CSM application used on the platform
- Work with developers on the next stage processes for the platform
- Be able to gather business requirements analyze and translate into technical documentation and development
- Monitor application performance and analyze code
- Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
- Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
- Supporting the iterative configuration of the CSM application engage stakeholders to conduct reviews through joint design sessions
- Proactively researching and suggesting enhancements to existing engagements
- Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management
- Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
- Execute data mapping and bulk data imports/updates when necessary
Skills/Knowledge/Experience:
- Bachelors degree in Computer Science Information Systems or a related field
- 5 years of experience in CSM technology specifically supporting the processes and administration of ServiceNow
- Experience designing and deploying web-based end user self-service portals
- Knowledge of and experience with web technologies including JavaScript HTML XML and Web Services
- Experience with ServiceNow forms fields views lists UI policy and actions and client and server scripts
- Experience integrating ServiceNow with other tools monitoring alerting and federated sources of CI data
Soft Skills:
- Decision Quality
- Problem Solving
- Directing Others
- Hiring and Staffing
- Drive for Results
- Organizational Agility
- Building Effective Teams
- Motivating Others
Required Skills/Knowledge/Experience:
- Experience working in the governmental sector (local, state, or federal), Required 1 Years
- Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework, Required 3 Years
- Experience performing continuous improvement initiatives for processes and services, Required 3 Years
- Strong knowledge and familiarity with HR processes, Required 3 Years
- Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience, Required 3 Years
- Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results, Required 3 Years
- Produce unambiguous, comprehensive, and accurate interpretations of analysis, Required 3 Years
- Ability to obtain a security clearance with FedRamp administration standards, Required 3 Years
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