Senior Systems Support Analyst
*This is an on-site position
*Hours: 8 AM – 4 PM (40 hours per week)
Description:
This position serves as a 3rd-level Support Analyst and
provides support for PSDC SCCM Air Watch VDI and Inmate environments.
Responsibilities:
- Troubleshoots and assists with hardware and software support escalations.
- Works with IT Support staff and End Users as needed.
- Provides instruction for processes and problem resolution.
- Assists and supports SCCM deployments, packaging applications, and other SCCM tasks.
- Maintains Operating System Deployment OSD task sequences and related
packages. - Supports the Air Watch console environment by managing assets and objects.
- Supports the VDI Virtual Desktop Infrastructure with daily tasks like session support and connectivity troubleshooting.
- Supports the DOC Inmate environment with general troubleshooting, image testing, and customization.
- Reviews and recommends hardware and software purchases and system integration/installation.
- Works with users to determine needs and specify IT requirements.
- Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
- Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
- These include analyzing security services and directory services.
- Develops and/or contributes to the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
Required Skills/Knowledge/Experience:
- At least 3 years of relevant experience. Required 3 Years
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