Salesforce Administrator
*Local within 2 hours of Harrisburg, PA only please
*This is a remote position
*This is a 6-month contract position
Description:
- Serves as the agency’s senior Salesforce Platform Administrator responsible for the administration configuration support and continuous improvement of the Salesforce platform.
- Acts as the primary liaison between business stakeholders and technical teams to translate business requirements into scalable Salesforce solutions using declarative platform capabilities and industry best practices.
- Provides user support training mentoring and governance leadership while helping establish internal Salesforce expertise and reducing reliance on external vendors.
- Ensures the Salesforce environment remains secure compliant maintainable and aligned with agency business objectives
Responsibilities:
- Administer and maintain the Salesforce platform including user accounts profiles permission sets role hierarchies sharing rules and security controls.
- Design configure and support Salesforce solutions using declarative tools such as Flows validation rules approval processes record types page layouts and custom objects.
- Partner with business stakeholders to gather requirements analyze business processes and develop effective Salesforce solutions.
- Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
- Develop and maintain reports dashboards and analytics to support operational and executive decision-making.
- Manage data quality initiatives including data imports exports cleansing deduplication and migration activities.
- Coordinate and support Salesforce releases testing activities and deployment processes across development testing and production environments.
- Troubleshoot complex platform configuration security and integration issues and coordinate resolution activities.
- Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
- Develop and maintain system documentation configuration standards operating procedures and knowledge base materials.
- Deliver end-user training and provide ongoing support to business and technical staff.
- Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
- Assist in establishing Salesforce governance security change management and platform support processes.
- Ensure compliance with Commonwealth security accessibility records management and data governance requirements
Skills/Knowledge/Experience:
- Five 5 years of professional experience administering configuring supporting or developing enterprise applications.
- Three 3 years of hands-on Salesforce administration experience in a complex enterprise environment.
- Experience configuring Salesforce using declarative platform capabilities including Flows security models reports dashboards validation rules approval processes and custom objects.
- Experience gathering business requirements and translating them into technical solutions.
- Experience working directly with business stakeholders conducting requirements sessions and providing customer-facing support.
- Experience managing Salesforce security user provisioning permission sets profiles and role hierarchies.
- Experience supporting data migration data quality and system integration activities.
- Experience participating in software testing release management and deployment processes.
- Experience developing end-user training materials and providing user support.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
Preferred Skills/Knowledge/Experience:
- Salesforce Certified Administrator.
- Salesforce Advanced Administrator Certification.
- Salesforce Platform App Builder Certification.
- Salesforce Business Analyst Certification.
- Salesforce Platform Developer I Certification.
- Experience with Salesforce Industries Vlocity OmniStudio DataRaptors Integration Procedures and FlexCards.
- Experience supporting Salesforce implementations migrations or large-scale platform modernization efforts.
- Experience with Experience Cloud Service Cloud Public Sector Solutions or Government Cloud implementations.
- Experience with Copado Git DevOps CI/CD and source control practices.
- Experience developing Salesforce Flows and low-code automation solutions.
- Working knowledge of Apex Lightning Web Components LWC APIs and integration patterns.
- Experience establishing governance frameworks support models and administrative standards for Salesforce environments.
- Experience training mentoring or leading other Salesforce administrators and support staff.
- Experience supporting enterprise systems within government public sector healthcare or other highly regulated environments.
Required Skills/Knowledge/Experience:
- Professional experience administering, configuring, supporting or developing enterprise applications, Required 5 Years
- Hands-on Salesforce admin experience in a complex enterprise environment, Required 3 Years
- Experience configuring Salesforce using declarative platform capabilities, Required
- Experience gathering business requirements and translating them into technical solutions, Required
- Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support, Required
- Experience supporting data migration, data quality, and system integration activities, Required
- Experience participating in software testing, release management, and deployment processes, Required
- Experience developing end-user training materials and providing user support, Required
- Relevant Salesforce Certification (Certified Admin, Advanced Admin, Platform App Builder, BA, Platform Developer I, etc.), Highly desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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