Operations Analyst
*This is a 1-year contract position
*Onsite – Local to Norfolk, VA only, please!
*6-week schedule, including weekends and holidays as needed
High Level Project Overview:
- High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem.
- Prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
Top Required Skills
- Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels
- Ability to work under pressure and make well thought out decisions
- Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
- Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
- Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Skill Requirements:
- Strong communication skills both verbal and written
- Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Preferred Skills/Knowledge/Experience:
- Nice to have hands on dispatch/operations center experience
- Prior utilities operations center experience or 911 operations center experience as an operations analyst
Education:
- Minimum High School Diploma/GED
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