Onboarding Specialist
*8-hour shifts from 7:30 a.m. – 4:00 p.m.
Description:
- The HR Employment Specialist is responsible for providing exceptional customer service and support to selected candidates being hired across.
- This role serves as the first point of contact at HR Xpress for candidates being onboarded.
- The Onboarding Assistant ensures candidate completion of new hire paperwork including background check and work authorization forms.
- The OA is also responsible for keen verification of I-9 documents, accurate submittal of background and work authorization documents through 3rd party vendors in a timely manner.
- The Onboarding Assistant takes badge pictures and uploads them to the appropriate database.
- Lastly, the Onboarding Assistant will function as a representative for patrons, visitors, and/or staff of the hospital may ask for directions or other questions.
Required Skills/Knowledge/Experience:
- 0-1 years of customer service experience in a call center or area with a high volume of telephone inquiries.
Independent action(s) Required:
- Must have an aptitude for technology and be comfortable working in many different systems.
- Excellent listening and communication skills with the ability to provide high-quality customer service.
- Must be team-focused, self-motivated, and work with a modest degree of supervision.
Able to multitask in fast fast-paced environment while being detail-oriented. - Demonstrated ability to maintain confidentiality and professionalism under any situation is critical.
- Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting less than 20 lbs.
- Activities: Prolonged sitting, Repetitive motion
- Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking
- Emotional: fast-paced environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
Preferred Skills/Knowledge/Experience:
- 1-2 years of Healthcare or Human Resources experience
- Phenomenal Customer Service skills
- Punctual and Dependable
- Strong Communication skills (in-person, phone, and email)
- Mult-tasker while maintaining Superb Organization
- Keen Attention to Detail
- Self-motivated and Independent Worker
- Technology/Computer skills (use of laptop and iPad, multi-line office phone)
Education:
- High School Diploma or equivalent
- Some college coursework in HR or a related field
Attention Applicants: Please be advised that proper email communication will only be sent from email addresses ending in @astyra.com. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. It is important to communicate within our guidelines and proper channels to expedite possible interview considerations.
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