Network/Telecom Specialist
*This is an onsite position – Local to Raleigh, NC only please
*This is a night shift position with working hours from 6PM – 2 AM
*This is a 6 month contract position
Responsibilities:
Tier I will provide:
- Monitoring the statewide Emergency Services IP Network ESInet and NG911 systems 24/7 to identify outages alarms or performance issues.
- Acting as the first point of contact for PSAPs Public Safety Answering Points reporting technical problems or service interruptions.
- Receiving triaging documenting and tracking support tickets through resolution.
- Troubleshooting network telecom and connectivity issues affecting 911 operations.
Communicating with:
- 911 Directors and Supervisors
- Telecommunications carriers
- Service providers
- Internal Board and ATT Tiger Team regarding outages maintenance and incident response.
Other Responsibilities:
- Escalating complex incidents to Tier II and Tiger Team technicians or additional vendors and carriers when needed.
- Maintaining documentation ticket narration and operational logs in Salesforce.
- Supporting operational continuity during emergencies severe weather events and disaster response situations.
- Monitoring network security system health and telecommunications performance across PSAPs statewide.
- Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
- Providing customer-service-focused support to PSAP personnel throughout North Carolina.
Required Skills/Knowledge/Experience:
- Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches., Required 3 Years
- Knowledge regarding at least one of the following vendor products: – Juniper, VMWare, Microsoft, Cisco, Required 3 Years
- Strong writing skills to maintain organized documentation, Required 3 Years
- Knowledge of network cabling, network classification and network topology, Required 3 Years
- Experience with VOIP technologies is a plus, Highly desired 3 Years
- Experience in a NOC environment is preferred, Highly desired 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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