IT Systems & Network Support Specialist
*6-month contract position with potential for extension | 100% On-Site
*Local to Warrenton, VA only, please
Description:
IT Management, including integration management and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, as well as support for some remote Veterans Benefits sites. The candidate will independently provide IT administration and technical support for agency-specific software and hardware systems.
Responsibilities:
- Knowledge of the setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices, printers, scanners, etc., and networking.
- Knowledge of the setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts such as TCP/IP, DNS, DHCP, etc.
- Expert working knowledge and experience with email application installation, administration, troubleshooting, and training; Google Suite, PST files, calendars, distribution lists, etc.
- Basic experience with IT inventory control, ticketing systems, and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Resolve network and infrastructure issues.
- Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
- Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Own reliable transportation.
- The agency will reimburse all travel expenses directly.
Preferred Skills/Knowledge/Experience:
- Proficient knowledge of installing, troubleshooting, and administering Windows Operating Systems, Microsoft O365, Microsoft Edge, Google Chrome, and all IT assets.
- Document any changes to systems, update training and system documentation, and create new procedures for solutions to issues and problems.
- A clean driving record and dependable transportation are required for occasional light travel to satellite offices using a personal vehicle.
- Perform other duties as assigned.
- Good understanding of network and IT security.
- Possesses a professional and courteous attitude with customers, team members, and support vendors, and the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork-oriented.
- Possesses excellent problem-solving skills and the ability to utilize available resources to assess and resolve problems in a timely manner.
- Possesses good organizational and time-management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and perform repetitive motions, including standing, sitting, reaching, lifting, walking, bending, and climbing.
Required Skills/Knowledge/Experience:
- Must have experience with McAfee Antivirus Software, Adobe Acrobat, and other commercial business software products to be considered; Required: 3 Years.
- Basic experience with the setup and support of IT presentations utilizing equipment and software, Required: 3 Years.
- Basic knowledge of the setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.), Required: 3 Years.
- Basic knowledge of supporting Windows Operating Systems, Microsoft Office Suite, Internet Web Browsers, Antivirus Software, and various software applications, Required: 3 Years.
- Basic knowledge of the setup, configuration, and troubleshooting of mobile devices, Required: 3 Years.
- Basic experience with IT inventory control and reporting, Required: 3 Years.
- Basic experience with IT staff training, either in person or through electronic media, Required: 3 Years.
- Basic experience with analog and digital phone configuration and troubleshooting, Required: 3 Years.
- Working knowledge and experience with computer application installation, administration, and training, Required: 3 Years.
- Possesses a professional and courteous attitude with customers, team members, and support vendors, with the ability to communicate clearly and effectively, Required: 3 Years.
- Possesses excellent problem-solving skills and the ability to utilize available resources to assess and resolve problems in a timely manner, Required: 3 Years.
- Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand, Required: 3 Years.
- Ability to lift up to 50 lbs. and perform repetitive motions, including standing, sitting, reaching, lifting, walking, bending, and climbing, Required: 3 Years.
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