IT Service Analyst
*This is a hybrid position with 20% onsite
Description:
- The IT Service Analyst will serve as an assistant to the Employment Banking and Revenue IT Delivery Centers (EBR-ITDCs) Software Standards and Strategy division chief.
Responsibilities:
This position manages the full lifecycle of all EBR software including:
- Reviewing business requirements conducting limited research and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers daily work or improve customer satisfaction.
Soft Skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills organized enthusiastic about helping others.
- Able to work very well both independently and as part of a team including as a team member lead and/or facilitator.
- Proficient in Outlook Office 365 Excel Acrobat SharePoint and Teams.
Required Skills/Knowledge/Experience:
- IT Service Delivery and/or Process Management, Required 1 Years
- Strategic/Service/Software Portfolio Management, Required 2 Years
- Business and statistical analysis and metrics management, Required 3 Years
- Performance Management, Highly desired 2 Years
- Big picture thinking and holistic approaches to change evaluation, process design and coordination, Highly desired 1 Years
- Cross-functional support and engagement, Required 3 Years
- Interpersonal skills (compassion for others, knowledge of human-centered design, etc.), Required 3 Years
- Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them, Highly desired 3 Years
- General adaptability (aptitude to learn a variety of soft skills, agile mindset), Required 1 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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