IT Business Analyst
*Local to Richmond, VA only please
*This is a hybrid position with 3 days/week onsite or as needed
Description:
- The IT Business Analyst II supports the clients’ technology initiatives by gathering requirements mapping processes documenting workflows and coordinating with business and technical teams.
- This role ensures clear communication accurate documentation and smooth execution of IT projects.
- Candidates should be analytical organized and comfortable working in a dynamic multiteam environment.
Responsibilities:
Business Analysis Requirements
- Gather analyze and document business and technical requirements.
- Facilitate requirement gathering meetings and workshops.
- Write user stories acceptance criteria and backlog items.
- Support requirement prioritization and refinement with product owners and technical leads.
Process Mapping Documentation
- Create and update process flows in Visio.
- Document current state and future state workflows.
- Produce clear SOPs reference guides and operational documentation.
- Support standardization and process improvement efforts.
Project Operational Support
- Track tasks deliverables and dependencies in portfolio tools.
- Document meeting notes decisions and action items.
- Assist with testing activities and UAT coordination.
- Support change management communications and training materials.
- Maintain dashboards and reports for leadership.
Stakeholder Communication
- Coordinate between business partners IT teams and leadership.
- Communicate requirements decisions and project updates clearly.
Other Duties as needed
- Assist with onboarding/offboarding for project resources.
- Support procurement documentation and technical input.
- Gather and validate data for reporting or decision-making.
Soft Skills:
- Attention to detail
- Accountability and follow-through
- Analytical problem-solving
- Ability to learn tools quickly
- Clear professional communication
- Adaptability
Required Skills/Knowledge/Experience:
- Experience with requirements gathering and documentation., Required 3 Years
- Proficiency with Visio, Excel, Word, Teams, and PowerPoint., Required 3 Years
- Familiarity with workflow or project tools like ServiceNow or Azure DevOps., Required 3 Years
- Strong analytical, organizational, and communication skills., Required 3 Years
- Experience with process mapping or IT project support., Required 3 Years
- Experience in IT or public health environments., Highly desired 3 Years
- Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI., Highly desired 3 Years
- Knowledge of SDLC or Agile practices., Highly desired 3 Years
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