Help Desk Analyst
*This is an onsite position
Description:
- The Help Desk Analyst will support the clients new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.
- The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts.
- This includes determining if an employer is qualified to have a client account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
Required Skills/Knowledge/Experience:
- Advanced computer skills are required that aligns with the Job Description, Required 8 Years
- Ability to multitask and to determine root cause of problems and implement solutions,, Required 8 Years
- Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions, Required 8 Years
- customer relations skills, Required 8 Years
- good verbal and written communication skills, Required 8 Years
- proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook), Required 8 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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