GIS Technical Expert
*This is a hybrid position, requiring some onsite work as-needed – Candidates local to the Raleigh/Durham/Chapel Hill area only, please
Description:
- Our client is seeking a Technical Specialist – Expert that will provide dedicated support by working directly with staff to understand their needs and translate them into effective GIS solutions.
Responsibilities
- This role is responsible for collaborating closely with internal staff, observing workflows, gathering requirements, and proactively identifying GIS opportunities that improve routing signal operations incident management and related systems.
- The specialist communicates complex GIS concepts to non-GIS staff, asks clarifying questions to shape projects, and ensures solutions are aligned with both client needs and GIS Unit standards.
- The position manages GIS projects, participates in meetings, and develops applications, dashboards, and mapping tools that support real time operational decision making.
- The role requires strong interpersonal skills, adaptability, and the ability to quickly learn technical subject matter in a high paced operational environment.
- This position will require a robust knowledge of ArcGIS Online, the Esri Software Suite, and ArcGIS Enterprise.
- The candidate must be able to build web mapping applications, independently publish hosted and referenced feature services, and understand the life cycle of GIS products from requirements gathering to databases schema creation cartography application development and maintenance.
Role/Responsibilities:
- Oversee Junior Specialist
- Triage GIS projects and determine independently when projects will require additional support from other GIS staff and be able to delegate appropriately.
- Attend operational meetings to observe workflows understand emerging needs and proactively identify where GIS tools can support real-time operations.
- Communicate regularly with staff and other operations teams to gather requirements clarify requests and translate operational challenges into actionable GIS tasks.
- Develop update and maintain GIS applications dashboards maps and data layers supporting routing signal operations incident management and other functions.
- Troubleshoot user issues provide GIS guidance to non-GIS staff and ensure that GIS tools are intuitive accessible and aligned with both workflows and GIS Unit standards.
- Monitor incoming requests, manage and prioritize project tasks, and serve as the primary liaison to ensure continuous communication transparency and follow-through.
- Continue to learn the operational environment traffic signals, routing processes, ATMS/TIMS transitions, IMAP operations, etc. to anticipate needs and recommend solutions the team may not know to request.
- Support situational awareness during weather events or emergencies by producing on-the-fly maps integrating real-time data e.g. gauges road conditions and collaborating directly with operators.
Skills:
- Survey123, Field Maps, Experience Builder, Required 7 Years
- Strong oral and written communication, translation of non-GIS meetings and requests to GIS outcomes, Required 7 Years
- ArcGIS Pro, Required 5 Years
- ArcGIS Online Administration, Web Mapping, and Cartography, Required 5 Years
- ArcGIS Enterprise Administration & Server Management, Highly desired 4 Years
- Arcade & Python Scripting, Highly desired 3 Years
- Supervisory experience, Highly desired 3 Years
- GIS for Public Safety, Nice to have 3 Years
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