EHR Support Specialist
*This is a remote position, but candidates must be local to North Carolina
Description:
- The EHR Support Specialist is a key technical role supporting the client’s Rural Health Transformation Program (RHTP).
- This position focuses on assisting rural and underserved healthcare organizations in connecting to and fully utilizing health information exchange.
- The Specialist provides expertise in Electronic Health Records EHRs healthcare interoperability clinical workflow integration and data quality improvement to ensure providers submit accurate standards aligned clinical data that supports statewide care coordination and population health goals.
- Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services such as NC*Notify and the NC HealthConnex provider clinical portal.
Key Responsibilities
- EHR Integration Technical Onboarding
- Lead rural provider onboarding to NC HealthConnex guiding organizations and EHR vendors through connection requirements HL7 v2 exchange CCDA/CCD exchange and services such as NC*Notify.
- Conduct technical assessments of EHR capabilities interface configurations and data extraction workflows to identify readiness gaps and implementation needs.
- Coordinate with internal and technical teams to support integration tickets clarify requirements and address data ingestion or transformation issues.
- Healthcare Interoperability Standards Compliance
- Provide expert guidance on interoperability standards including HL7 v2 CCDA CCD USCDI and client agency Interoperability Standards.
- Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure vocabulary standards and transport methods.
- Data Quality Validation
- Review clinical data sent by providers for completeness correctness timeliness and conformance to internal requirements.
- Lead or assist with data quality uplift initiatives including validation of HL7 ADT CCD and other structured clinical data.
- Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
Training Provider Support - Deliver tailored technical assistance trainings and educational materials to help rural providers understand and utilize NC HealthConnex tools.
- Collaborate with provider relations and business relations staff to support provider communication training schedules and project coordination.
- Assist providers in understanding data flows reporting requirements and best practices for interoperability.
- CrossTeam Program Collaboration
- Collaborate with internal teams on interoperability and data quality initiatives.
- Support client’s role in modernizing digital health infrastructure across rural North Carolina including contributions to RHTP implementation and continuous improvement of onboarding processes.
Required Skills/Knowledge/Experience:
- Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen., Required 5 Years
- Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI., Required 5 Years
- Experience validating structured clinical data and troubleshooting EHR integration issues., Required 5 Years
- Ability to interpret clinical workflows and map them to data exchange requirements, Required 3 Years
- Strong communication skills with the ability to explain technical topics to non-technical stakeholders., Required 3 Years
- Knowledge of HIPAA and health information privacy/security requirements., Required 3 Years
- Experience supporting onboarding, healthcare interoperability projects, or multi-vendor EHR environments., Desired 3 Years
- Experience with SQL, interface engines, or data mapping tools., Desired 3 Years
- Familiarity with state or federal digital health programs such as internal initiatives, Medicaid QPHE, or NCQA DAV., Desired 3 Years
- Experience working with rural or underserved provider settings., Desired 3 Years
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