Delivery Implementation Manager
*This is a hybrid role, requiring three (3) days/week onsite. Candidates local to Rocky Mount, NC only, please
Description:
- Our client is seeking a Delivery Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum clarity and coordination across internal teams and our implementation vendor.
- This is not an administrative tracking role it is a hands-on delivery leadership role responsible for anticipating issues removing blockers creating structure in ambiguity and maintaining progress across all workstreams.
- This position serves as the operational heartbeat of modernization – ensuring day-to-day execution alignment and problem-solving across the entire implementation.
Responsibilities:
- Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
- Translates high-level program goals into coordinated sequenced and actionable delivery activities across workstreams including Development Testing Data OCM/Training IT and business units
- Serves as a key integrator across workstreams by identifying cross-team dependencies coordinating required actions and ensuring consistent alignment across internal and vendor teams
- Maintains and communicates dependency maps or logs to support cross-team alignment.
- Partners closely with the Business Analyst to ensure incoming work is clear actionable and ready for delivery partners with the Program Manager to ensure execution aligns with program strategy and priorities
- Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness.
- Leads and facilitates Agile or iterative delivery routines ensuring ceremonies remain outcome oriented and that work is broken down into clear manageable steps rather than vague tasks
- Maintains real-time visibility into delivery plans risks dependencies and status proactively identifies and resolves issues before they become blockers to progress
- Investigates issues end-to-end to determine root causes and drives resolution across teams escalating only when necessary and always with recommended solutions
- Brings clarity to ambiguous areas by defining problems coordinating decisions and establishing the structure needed for continued forward movement
- Leads readiness and implementation activities including go-live planning communications training coordination environment preparation UAT coordination go live execution and stabilization.
- Coordinates daily with the implementation vendor to ensure alignment on deliverables timelines risks and dependencies works with the Vendor Manager to surface issues monitor vendor commitments and support accountability mechanisms
- Contributes to the delivery processes and routines that support the client’s transition to a future product operating model.
- Maintains updates in Azure DevOps ADO or related delivery tools to ensure clear visibility across workstreams.
Skills/Knowledge/Experience:
- Experience serving as a Delivery Lead Implementation Manager or Project/Program Manager supporting complex initiatives system implementations or modernization efforts
- Proven ability to drive outcomes across internal teams and vendors maintaining daily forward momentum and ensuring workstreams stay aligned and on track
- Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
- Ability to bring clarity to ambiguous situations by simplifying complex work defining needed decisions and creating structured actionable steps for delivery
- Demonstrated communication and influence skills including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
- Experience working in Agile iterative or hybrid delivery environments including facilitating ceremonies and maintaining real-time plans risks and dependencies
- Ability to manage cross-team dependencies drive alignment across vendors and internal teams and ensure all workstreams maintain progress toward shared outcomes
- Experience preparing for and supporting implementation and go live activities such as readiness planning UAT coordination communications cutover and stabilization efforts
Skills:
- Experience as a Delivery Lead, Implementation Manager, or Project/Program Manager for complex initiatives, Required 7 Years
- Driving outcomes across internal teams and vendors, ensuring continuous forward momentum, Required 7 Years
- Problemsolving, rootcause analysis, and proactive issue resolution across multiteam environments , Required 7 Years
- Ability to simplify complex work and create clarity within high ambiguity, fast evolving environments, Required 7 Years
- Crossteam integration and dependency management involving business teams, IT, SMEs, and vendors, Required 5 Years
- Experience in Agile, iterative, or hybrid delivery models, including leading delivery ceremonies, Required 5 Years
- Vendor alignment, contract coordination, and managing accountability for external implementation partners, Required 5 Years
- Implementation, cutover, UAT coordination, and go live readiness planning for system or modernization efforts, Required 5 Years
- Risk identification, tracking, and proactive mitigation across multiple workstreams, Required 5 Years
- Experience establishing delivery routines, processes, or operating models in maturing or forming environments, Required 5 Years
- Experience partnering with multidisciplinary teams such as Development, Testing, Data, OCM/Training, Required 3 Years
- Experience working in government, vendor heavy, modernization, or largescale implementation environments, Required 3 Years
- Experience with Azure DevOps (ADO) and/or MS Project, Nice to have 1 Years
Education:
- Bachelor’s degree in a related field or equivalent professional experience
- Relevant fields may include business public administration information systems computer science engineering communications or other related disciplines
- Certifications in Agile Scrum project delivery or change management are helpful but not required
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