Customer Service Representative
*This is a 3-month contract position
* Remote (Must be located in and work from the Eastern Time Zone)
Description:
- The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed.
- Customer service agents may be inbound, outbound, or a combination of both.
Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills/Knowledge/Experience:
- 0-2 years of customer service-related experience required
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education:
- High school diploma or GED preferred.
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