Configuration Manager
*Local to Mechanicsville, VA only please
*This is a hybrid position with 3 days/week onsite
Description:
- The client is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team.
- The Configuration Manager is responsible for establishing governing and continuously improving the Configuration Management process within the ITSM framework.
- This role ensures accuracy integrity and traceability of Configuration Items CIs enabling effective incident change problem and asset management.
- The Configuration Manager maintains the CMDB Configuration Management Database enforces process compliance and partners with technical teams to ensure reliable service delivery.
- This role is critical in ensuring that our configuration management processes are thorough efficient and aligned with ITIL best practices.
- This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database CMDB supporting change management and driving continuous improvement across IT services.
- An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.
Responsibilities:
- Develop implement and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia COV policy.
- Own and manage the CMDB ensuring accuracy completeness and compliance.
- Collaborate with Change Incident and FinOps teams to ensure seamless service delivery.
- Define and enforce policies for configuration item CI identification control and reporting.
- Work closely with Infrastructure Network Security and Application teams to gather and maintain CI information.
- Monitor and audit configuration data to ensure quality and reliability.
- Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
- Provide leadership and guidance to IT teams on configuration management best practices.
- Support IT governance risk and compliance initiatives.
Skills/Knowledge/Experience:
- ITIL Foundation certification Intermediate or Expert level preferred.
- Proven experience in Configuration Management within an ITIL environment.
- Proven experience in Configuration Management within an Azure environment.
- Strong knowledge of Ivanti Neurons for ITSM
- Strong understanding of ITIL v3/v4 processes-especially Configuration Change Incident and Problem Management.
- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
- Excellent analytical problem-solving and documentation skills.
- Ability to work collaboratively across technical and business teams.
- Strong communication and stakeholder management skills.
Preferred Skills/Knowledge/Experience:
- Experience with automation tools for configuration management.
- Familiarity with cloud environments Azure AWS GCP.
- Knowledge of automation discovery tooling and scripting e.g. PowerShell Python.
- Familiarity with audit and compliance frameworks
- Knowledge of COV policies and standards.
Required Skills/Knowledge/Experience:
- Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments., Required 8 Years
- Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities., Required 8 Years
- Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities, Required 2 Years
- ITIL Foundation Certification, Required
- ITIL intermediate/expert level certification, Highly desired
- Knowledge of COV policies and standards, Desired
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