Care Support
*This is a 4-month contract position
*Remote – Must reside in California
*Monday – Friday 8 am OR 9 am – 5:30 pm PST
Job Description
- Provides non-clinical support to Care Managers by providing administrative and logistics support for Care Managers’ member caseload in the Care Management continuum.
- Performs administrative tasks for the development and implementation of care plans, including outreach to providers and community resources to connect members and to perform appropriate follow-up.
- Provides information to members and providers regarding mental health, physical health, and/or substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures as appropriate.
- Performs research on the availability of community resources and services and supports efforts to link members to appropriate services.
Troubleshoots and communicates with appropriate care team members or Care - Manager, when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
- Participates in the treatment team and assists in coordinating physical, psychological, and psychiatric appointments and services for members.
- Works collaboratively with all clinical operations team members, including other care support resources, care managers, transition of care teams, etc., to enable effective and efficient support of member care.
Maintains professional relationships with external stakeholders, such as caregivers, providers, community services, etc. - Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help the company achieve its business and operational goals.
- Assumes responsibility for self-development and career progression, including updating self on ever-changing information to ensure accuracy when dealing with members and providers.
- Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Care Support role and required training.
- Assists in the mentoring and training of new Care Support.
Coordinates and supports the distribution of correspondence and materials to members and providers as required. - Participates in activities to support efficient and effective management of operations, including data collection, tracking, and analysis.
Top 3 Must-Haves (Hard and/or soft Skills):
- Data Entry, Customer Service, and Administration background
Top 3 Nice-To-Haves (Hard and/or soft Skills):
- Healthcare background
Experience:
- 1 year of experience
Education:
- High School Diploma or GED
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please you are ensure communicating within these guidelines and proper channels for the quickest possible interview consideration!
#AC