CADD Support Specialist
*This is an onsite position
Responsibilities:
Software Packaging and Deployment:
- Create software packages for SCCM with 5 years’ experience with a focus on Autodesk and Bentley products both also 5 years’ experience.
- Download and prepare vendor software for packaging.
- Perform test installations of out-of-box OOB software.
- Determine the appropriate installation method e.g. batch or PowerShell script.
- Develop installation scripts following established standards and best practices.
- Test and validate resulting scripts.
- Deliver completed packages to the SCCM team for Software Center testing.
Testing Coordination and Support:
- Coordinate with technical leads business users and project managers during package testing.
- Collaborate closely with testers to improve the end-user experience.
- Address and resolve questions or issues that arise during the testing process.
Technical Troubleshooting and End-User Support:
- Resolve or assist in resolving cross-application technical issues.
- Provide support for end-user software installation issues.
- Manage and update Active Directory groups related to CADD support.
- Research and recommend hardware for purchase when needed.
Communication and Teamwork and Process Adherence:
- Provide accurate and timely status updates.
- Demonstrate strong written and verbal communication skills.
- Work effectively in a collaborative team environment to meet shared objectives.
- Share application-specific knowledge across teams.
Quality Documentation and Process Adherence:
- Complete assigned tasks within established time estimates.
- Follow organizational quality standards and procedures.
- Develop refine and document expert practices and standards.
- Ensure documentation is accurate complete and up to date.
- Identify track and resolve issues risks and action items.
- Stay informed about industry trends and emerging tools and apply them appropriately.
- Proactively anticipate and resolve issues impacting the team.
Documentation Editing and Standards Development:
- Develop maintain and document expert practices and standards.
- Ensure all documentation is accurate complete and aligned with established guidelines.
- Perform technical editing of training materials.
- Adjust layout and formatting to conform to required styles.
- Revise text for clarity accuracy and consistency.
Required Skills/Knowledge/Experience:
- Windows Desktop OS, Required 10 Years
- Windows Server, Required 10 Years
- Active Directory, Required 10 Years
- Microsoft Office, Required 10 Years
- PowerShell scripting, Required 5 Years
- Technical writing and editing, Required 5 Years
- Degree in a relevant technical or IT discipline, Required
- SCCM, Required 5 Years
- Autodesk, Required 5 Years
- Bentley, Required 5 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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