Business Analyst Team Lead
*This is a primarily remote position but requires onsite presence as-needed.
*Local to the Harrisburg, PA area only, please.
Description:
- Contractor will serve as lead for EDRS Adoption team (contracted positions), under the guidance of the Quality Assistance Team (QAT) supervisor.
- Team works in collaboration with the Business Workflow (BW) and QAT staff to refer technical issues, training needs, and case-level support.
- Team will provide support to healthcare facilities, and other external stakeholders that need additional assistance with establishing credentials or EDRS enrollment to report all deaths electronically.
- Contractors will provide telephonic and resource account (email) support to all death registry stakeholders as the client moves towards full reporting of all deaths through EDRS.
- Team lead will provide direction on daily assignments and prioritization.
- Team lead will escalate end-user technical problems to BW for troubleshooting.
- Team lead will meet with QAT supervisor and other internal director on a routine basis (weekly, biweekly) to provide status updates.
- The contractor will primarily telework from home and is responsible for his/her own network connectivity and home office space.
- This contractor may be required to report to client headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.
- If required to report to headquarters in Harrisburg, the contractor will be provided with office space. However, parking will not be provided.
- The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on adoption of electronic reporting by licensed healthcare providers. This breadth of duties includes clear verbal and written communication skills, customer service skills, understanding and explaining business requirements and workflow, problem identification, and end-user support.
- The selected contractor will lead the EDRS Adoption team, building on lessons learned from QAT questionnaires and outreach.
- The team will assist external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities), with EDRS onboarding and enrollment.
- This process involves working with staff, primarily the QAT and Business Workflow units, and the external stakeholders.
- The intent is for the EDRS Adoption team to perform outreach to external stakeholders identified and prioritized by the client; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows.
- Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support.
Responsibilities:
- Assign and prioritize team work assignments.
- In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify SSO application functionality and escalate technical problems for resolution.
- Report defects in the application as encountered and escalate potential deficiencies to QAT and/or Business Workflow teams.
- Identify and escalate common issues, barriers to adoption, stakeholder concerns, and project successes to QAT supervisor and additional director.
- Develop training documents and other tools to support stakeholders.
- Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates.
- The following tasks will be performed by the overall team:
- Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.
- Assist in analysis and management of facility setup in PAVRMS.
- Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from PA-licensed hospitals, nursing homes, long-term care facilities, etc.
- Assist external stakeholders with linking SSO credentials to PAVRMS account.
- Refers external stakeholders to available training and other support resources.
Required Skills/Knowledge/Experience:
- Business Analyst Lead, Required 4 Years
- Customer service, and/or end-user support, Required
- Microsoft Office, Required
- Development of training documents, Required
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