Business Analyst
*Local to Raleigh, NC only please
*This is a hybrid position working onsite 75% of the time
Description:
- The Business Analyst is responsible for identifying business needs and finding solutions to business problems.
- This role serves as a liaison between subject matter experts and stakeholders-such as program staff IT teams vendors and leadership-to gather analyze communicate and validate requirements for changes to business processes operational policies and information systems.
- Business Analysts play a crucial role in ensuring that delivered solutions meet organizational goals and user expectations.
Responsibilities:
- Collaborates with program leadership Program Manager and vendor teams to understand modernization objectives and strategic goals.
- Gathers documents and validates business requirements including functional and non-functional requirements for program systems and workflows and ensures traceability of requirements across the project lifecycle.
- Conducts business process modeling to support process improvement and system design.
- Develops business cases user stories and use cases to support solution design and implementation maintaining alignment with traceable business needs.
- Identifies and maintains the inventory of business process related artifacts such as forms correspondence and reports.
- Facilitates requirements workshops interviews and focus groups with stakeholders and subject matter experts SMEs.
- Participates in the development and review of solution designs to ensure business requirements are met and traceable to system functionality.
- Work with Tax Schedule and Functional SMEs and owners to support the definition of user roles and associated access
- Support user acceptance testing UAT ensuring full traceability to documented requirements.
- Tracks and manages changes to business requirements throughout the project lifecycle updating traceability artifacts as needed.
- Supports change management and training efforts by helping to develop documentation and conducting stakeholder briefings or demos.
- Assists the Program Manager in ensuring business alignment and benefits realization across all phases of the program.
- Provides analytical support to program leadership and governance boards for decision making and risk and issue management helping assess the impact of changes on business processes.
- Analyzes and identifies impacts of changes to supporting documentation such as standard operating procedures desk instructions training materials and knowledge articles.
- Works with data teams to define and validate reporting requirements and ensure data accuracy.
- Participation
- This role is involved in the modernization program on a full-time basis.
Skills/Knowledge/Experience:
- Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.
- Ability to influence the direction of projects.
- Ability to identify stakeholders and manage communications to achieve consensus and collaboration
- Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions
- Ability to make recommendations on issues that affect the direction of business systems and business processes.
- Ability to develop monitor and communicate changes to project scope project plans timelines status issues and risks for complex projects.
- Ability to resolve more complex problems working with senior management.
- Ability to exercise judgment and discretion in establishing applying and interpreting policies and procedures.
- Ability to establish and maintain effective working relationships with agency personnel vendor staff and external stakeholders when applicable.
Required Skills/Knowledge/Experience:
- Experience collaborating with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals., Required 5 Years
- Experience gathering, documenting, and validating business requirements, including functional and non-functional requirements,, Required 5 Years
- Experience conducting business process modeling to support process improvement and system design, Required 5 Years
- Developing business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with business needs, Required 5 Years
- Facilitating requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs)., Required 5 Years
- Participating in the development and review of solution designs to ensure business requirements are met, Required 5 Years
- Tracking and managing changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed., Required 5 Years
- Supporting change management and training efforts, Required 5 Years
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