Application Support Analyst
*This is a 1-year contract position
*Hybrid – Local to Raleigh, NC only, please
Description
- Supports provisioning, MFA enrollment, access troubleshooting, and reporting.
- Works with system administrators via a ticketing system.
- Requires strong analysis and clear communication skills.
Responsibilities:
- Assist with provisioning and troubleshooting user accounts and issues associated with identity management in production and training environments.
- Assist users with understanding Multifactor Authentication (MFA).
- Assist with confirming that each user has successfully enrolled in MFA.
- Work closely with system administrators through a ticketing system.
- Assist with granting users’ access so they can export reports.
- Ability to research, analyze, and interpret automated system issues.
- Ability to communicate clearly and concisely, both orally and in writing, with staff at all levels.
- Demonstrate excellent telephone etiquette and communication skills.
Required Skills, Knowledge, and Experience
- Experience and knowledge of browser-based applications — Required: 3 Years
- Experience researching, analyzing, and interpreting automated system problems — Required: 5 Years
- Experience working in an Application Support-based (not hardware) help desk environment — Required: 1 Year
- Broad knowledge of the application and its functionality — Desired: 1 Year
- Experience working with Identity Management and Multifactor Authentication (MFA) — Desired: 1 Year
- Experience: 36–60 months.
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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