Customer Account Specialist

This is a 1-year contract position — Local to Norfolk, VA only, please.
This is a hybrid position — Commute should be no longer than 45 minutes.
Hours: 8:00 AM – 5:30 PM
Schedule Flexibility: Candidates should be flexible and open to working extended hours, weekends, and holidays.

***Please note that no vacation will be taken within the first 90 days due to the training schedule

Description

High-Level Project Overview

• Working as part of the Customer Account Management team.
• Candidates will assist the company’s residential customers with basic to complex residential inquiries, including high bill inquiries, and provide support and assistance to resolve customer inquiries.
• Perform billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provide detailed explanations and applications of electric rates to customers.
• Provide customer service with a drive and desire to become an established member of the team and advance and succeed as part of the Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as part of a team and be able to work independently as needed.

Top Required Skills

• Must have customer-facing experience (in person or by phone): 2 years or more.
• Must have strong computer skills, including Microsoft Office, video conferencing, etc.
• Must be able to multitask between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.

Soft Skills

• Must have strong interpersonal communication skills with customers, supervisors, and peers.

Nice-to-Have Skills:

• Bilingual is wonderful, but not required.

Preferred Years of Experience:

• Minimum 2+ years of experience in an inbound call center environment.
• Experience working with utilities would be a plus.
• Experience in customer service fields.

Education:

• HS/GED required.
• Associate degree preferred, but not required.

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

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