IT Support Specialist
*This is an onsite position
*This is a 6-month contract position
Description:
- Main tasks will be familiarizing with CI Inbox/Support participate in trips for CI projects organizing network swaps for CI working on standalone Win 10 general upgrades working to implement Opti-Text for the garment shops.
- This position serves as an Information Technology IT and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries CI.
Responsibilities:
- Troubleshoots diagnoses and resolves hardware software network and inter-connectivity issues.
- Contracts technical staff or arranges for vendor service when necessary and follows up to ensure work is completed appropriately.
- Services printers.
- Restores data to file servers and workstations and re-conferment’s for the Local Area Network LAN.
- Coordinates networking distributed systems and data communications by selecting and allocating proper hardware and programming applications.
- Participates in network setups including all hardware and software necessary for network operation and functionality.
- Acquires installs and maintains hardware and software.
- Installs network hardware software and components according to installation standards to ensure operability.
- Obtains approvals and supervisory clearance to install SAP SCSC E-mail Internet mainframe etc.
- Installs newly revised software such as operating systems utilities Internet SAP E-mail etc. and other network software enters commands and observes system functions to verify correct system operation.
- Modifies and manipulates group policy.
- Installs terminates tests and maintains all types of cables and wiring found in a networked environment.
- Transfers user files and programs as needed or when an upgrade is performed.
- Reviews and recommends hardware and software purchases and system integration/installation.
- Works with users to determine needs and specify IT requirements.
- Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system network and application software.
- Provides definitions testing and documentation and coordinates the purchase of hardware and software needed.
- Prepares work statements for contractual support and utilizes departmental standards and policies in the procurement of IT related equipment and services.
- Participates in the review evaluation and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
- These include analyzing security services and directory services.
- Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
- Performs and annual Bureau wide inventory of all client maintained computer equipment software and peripherals. Ensures the system is updated to reflect new equipment and equipment location changes.
- Conducts formal and informal information technology training for users and provides training on use of hardware systems and software applications.
- Participates in the development of training materials manuals bulletins and other user aids.
- When an employee receives new hardware and/or software more detailed training sessions are provided to assure ease of use.
- Performs related work as required.
Required Skills/Knowledge/Experience:
- At least 3 years of relevant experience., Required 3 Years
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