Business Process Engineer
*Local to Harrisburg, PA preferred
*This is a remote position
Description:
- This role serves as the execution arm of the Director of Operational Excellence within the client, ensuring that business processes are documented evaluated streamlined and aligned across programs.
- Responsibilities include facilitating planning sessions with business owners and supporting business process improvement initiatives as needed.
Responsibilities:
- Lead process discovery and documentation efforts across multiple client program areas that align with agency modernization priorities.
- Schedule and facilitate cross-functional work groups to identify inefficiencies, redundancies risks for targeted process improvement initiatives.
- Develop current-state and future-state process maps gap analyses and actionable improvement plans.
- Prioritize initiatives in collaboration with leadership based on impact feasibility and strategic alignment.
- Support the establishment of process ownership governance structures and accountability mechanisms.
- Develop performance metrics and dashboards aligned with operational excellence goals.
- Prepare executive-level briefings status reports and written recommendations.
- Support implementation planning and change management activities as needed.
- Deliver clear organized documentation suitable for long-term internal use
Expected Deliverables:
- Documented current-state and future-state process maps.
- Prioritized improvement roadmap with timeline and estimated impact.
- Governance framework recommendations including process ownership structure
- Performance metric recommendations and reporting templates.
- Executive summary reports and presentation materials.
- Cross bureau process alignment reports highlighting decisions, risks, and outstanding issues.
- Change management materials including training guides and communication plans.
Education:
- Bachelor’s Degree in Business Administration Public Administration Organizational Development or related field.
Preferred Skills/Knowledge/Experience:
- Experience working with state or public-sector agencies.
- Relevant certifications Lean Six Sigma PMP or similar}.
- Experience establishing governance frameworks or performance metrics.
- Familiarity with change management principles
- Experience building sustainable continuous improvement programs.
Required Skills/Knowledge/Experience:
- Demonstrated experience in business process improvement initiatives., Required 3 Years
- Experience leading projects or managing people, Required 3 Years
- Strong analytical, organizational, and written communication skills., Required
- Ability to work independently with minimal supervision in complex organizational environments., Required
- Proven experience leading enterprise or multi-program process redesign initiatives., Required
- Strong facilitation experience with senior leaders and cross-functional teams., Required
- Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable methodologies., Required
- Experience producing professional-grade process documentation and executive-ready deliverables., Required
- Experience working with state or public-sector agencies., Desired
- Relevant certifications (Lean Six Sigma, PMP, or similar}., Desired
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