We are working in the State of California to help individuals with mental illness receive the care that they need to be successful in nursing homes. This is a great opportunity for social workers who are entering the field to earn hours towards licensing with the required clinical supervision.
Responsibilities:
- Maintain a high level of customer satisfaction with timely problem resolution.
- Provide a record of customer’s call through timely documentation in operating system.
- Confirm member is eligible for services through verification of plan eligibility, plan coverage and client’s responsibility for requested service.
- Meet internal and external timeliness criteria by answering call within contractual obligations and completing post-call work in a timely manner including generation of customer communication materials and general assessments.
Requirements
- Working knowledge of call center and healthcare processes and procedures.
- Internet and web-based systems experience.
- Knowledge of Medical terminology preferred.
- Good communication skills and ability to interact with people in a culturally diverse environment.
- Ability to read and comprehend instruction related to customized products.
- Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards.
- Maintain customer and employer confidentiality.
- Ability to combine multiple resources to resolve customer issue.
- Recognize when customer is frustrated or may require education or instruction beyond the issue presented.
- Ability to recognize conflict situations and escalate to Team Lead or Supervisor for assistance when a situation is beyond individual training/expertise and requires assistance.
Qualifications
- High school diploma or GED required.
- Bachelor’s degree in social work or health related field preferred.
- Minimum 2-4 years of customer service experience in a position that required ownership for resolution of customer’s issue is required.
Attention Applicants: Please be advised that proper email communication will only be sent from email addresses ending in @astyra.com. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. It is important to communicate within our guidelines and proper channels to expedite possible interview considerations.
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