Systems Administrator
*This is a hybrid position with 2 days/week onsite
Description:
- This individual must be able to comprehend enterprise IT policies initiatives and perform the necessary actions to comply with these policies.
- When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors.
- Work assignments are provided with specific instructions and objectives along with the expected completion dates.
- This position provides technical execution of their assigned duties and responsibilities.
- This position is in the Bureau of Enterprise Technology Services Office currently assigned to the client and is located at the clients Department Headquarters.
- This position functions as the technical expert and agency point of contact for infrastructure server administration Active Directory and Printer administration.
- This position supports IT Staff and the clients’ business.
- This position is responsible for systems deployed in all facilities field sites commonwealth managed data centers and disaster recovery locations.
Responsibilities:
- Design and supervise the implementation of solutions for agency use of Microsoft Active Directory to include CUPSS.
- Establish Active Directory security group provisioning standards Naming conventions Group Policy Object deployment Domain controller deployment operation and maintenance.
- Act as the agency point of contact for communications regarding the Commonwealth’s implementation of Microsoft Active Directory User account provisioning services and Antivirus/Intrusion protection products.
- CUPSS/AD admin – Using CUPSS to create AD accounts – resource accounts distribution lists service accounts test accounts training accounts and security groups
- CUPSS/AD admin – Approving/denying privileged accounts in CUPSS
- CUPSS/AD admin – Troubleshooting account issues
- CUPSS/AD admin – Configuring user accounts
- CUPSS/AD admin – Assist End user support with User Transfers Group Memberships and Password resets
- CUPSS/AD admin – Suspending and reactivating user accounts in CUPSS
- CUPSS/AD admin – Cadet and LEO account Management
- Design and supervise the implementation of standards for deployment of infrastructure server operational roles.
- To include File Share servers and Print Share servers.
- Establish and implement standards for server and file share access control and auditing.
- File/Print server mgt – Adding/removing user permissions to directories and resources on all FP servers
- Printer mgmt – Create/manage print queues on all FP servers
- File/Print server mgt – Troubleshooting mapped drives issues
- File/Print server mgt – FP Server drive space management
- File/Print server mgt – Unlocking files
- File/Print server mgt – Data restoration intermediary for backup team
- File/Print server mgt – Creating/updating/migrating drive shares on FP servers
- File/Print server mgt – Data recovery on FP servers using Shadow Copy
- File/Print server mgt – Ensure and correct any discrepancies to FP server configuration
- File/Print server mgt – Data moves between FP servers7
- Printer mgmt – Manage 2 Printer management servers
- Establish and implement standards for Printer administration and auditing
- Printer mgmt. – Troubleshooting printer issues with customers and vendor representatives
- Printer mgmt. – Set up and configuration of network printers
- Printer mgmt – Provide installation assistance for all network printers installed at the clients’ sites
- Printer mgmt – Deploying printer firmware updates and patching
- Printer mgmt – Install and maintain printer management software on dedicated application servers used to manage the printers on the network
- CUPSS/AD admin – Troubleshooting account issues
- Printer mgmt – Keep printer drivers updated on all FP servers
- Printer mgmt – Create printer installation procedures
- Printer mgmt – Assist with inventory tracking of the clients printers
- Participate in agency Disaster Recover and Continuity of Government planning.
- Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems.
- Perform work on special projects.
- Be knowledgeable of adhere to and contribute to established service management processes and procedures.
- Be knowledgeable of adhere to and contribute to established knowledge management processes and procedures.
- Be knowledgeable of adhere to and contribute to established digital accessibility regulations and standards.
- Perform related work as necessary.
- Responds to after-hours requests for technical assistance on an as-needed basis
- Must be able to pass the clients background checks related to employment and CJIS policies
- Performs other related duties as assigned to include those outlined in the Departments CoG Plan when the Plan is activated.
- Responds to the designated alternate or secondary location when directed in response to a catastrophic incident.
Decision Making:
- Work is assigned by the Operations Manager who outlines general instructions and objectives and/or operational support and maintenance responsibilities.
- Work is performed using independent initiative and judgment.
- Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.
- Work is assigned to others on the team by outlining broad project objectives and/or operational support and maintenance responsibilities.
- Work is performed using independent initiative and judgment.
- Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.
Essential Functions:
- Use personal computer/laptop with Microsoft Office products and other business/technical software
- Plan, organize, and prioritize multiple tasks effectively
- Analyze and interpret complex information
- Analyze and logically troubleshoot discrepancies
- Successfully completes mandatory training
- Communicate effectively both orally and written
- Establish and maintain effective working relationships
- Work independently and as a team member
- Interpret and apply security concepts
Required Skills/Knowledge/Experience:
- Enterprise IT, Required 5 Years
- Active Directory Administration, Required 3 Years
- File Share / Print Server Management, Required 3 Years
- Networking Fundamentals, Required 3 Years
- Endpoint / Remote Support, Required 3 Years
- CUPSS or other Identity Provisioning, Required 2 Years
- Scripting (PowerShell, VBScript, etc.), Required 2 Years
- Microsoft 365 / Exchange Resource Management, Required 2 Years
- Strong documentation, Required
- Process/Policy adherence, Required
- Security mindset, Required
- Professional communication, Required
- Chain-of-command respect, Required
- Calm under pressure, Required
- Independent troubleshooting, Required
- Identity/IAM certifications, Highly desired
- User/Admin enterprise experience, Highly desired
- Government/state IT experience, Highly desired
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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