Customer Service Representative
*This is a 6 month, remote contract position – Potential for extension and/or conversion.
Description
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role involves identifying customer issues, offering solutions, and providing follow-up as needed. Customer service representatives may handle inbound, outbound, or a combination of both types of communication.
Responsibilities
- Resolve customer service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
- Contact customers to respond to inquiries or provide updates on claim investigations and adjustments
- Refer unresolved customer concerns to the appropriate departments for further investigation
- Maintain detailed records of customer interactions, transactions, inquiries, complaints, and resolutions
- Provide timely follow-up to ensure customer satisfaction
Skills/Knowledge/Experience
- Call center experience
- Strong verbal and written communication skills
- Attention to detail and strong interpersonal skills
- Ability to work independently and manage time effectively
- Ability to accurately document and record customer information
- Experience with computer applications such as MS Outlook or data entry systems
Required Skills/Knowledge/Experience
- 1–3 years of customer service-related experience
- Experience working in a remote enviornment
Preferred Skills/Knowledge/Experience
- Experience handling both inbound and outbound customer interactions
Education/Certification
- High school diploma or GED preferred
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
#AC