Facilities Systems Administrator (CMMS)
*This is a remote position
*Hours: Monday – Friday 8:00 AM – 5:00 PM
Description:
- The TMA Administrator provides enterprise-level administration, oversight, and optimization of the Computerized Maintenance Management System (CMMS), currently WebTMA.
- This position is responsible for maintaining system integrity, supporting facilities operations through data-driven reporting, enhancing workflow automation, and ensuring alignment with University policies, UNC System standards, and regulatory requirements.
- The role serves as the central functional and technical liaison between Facilities Management, Information Technology Services, and other campus stakeholders to ensure CMMS performance, scalability, and operational excellence.
Responsibilities:
- CMMS Administration and System Management
- Administer and manage the University’s Computerized Maintenance Management System (CMMS), including configuration, data integrity, and user access.
- Execute and monitor established procedures for corrective, preventive, routine, and predictive maintenance plans.
- Develop and refine workflows to improve efficiency and service delivery.
- Expand CMMS capabilities to support additional departments as directed.
- Maintain and update related policies, procedures, and documentation.
- Implement industry best practices to ensure scalability, reliability, and performance optimization.
Reporting and Data Analytics
- Create and distribute standard and custom reports, including preventive maintenance compliance, work order tracking, backlog management, and asset lifecycle reporting.
- Develop dashboards using Power BI or similar tools to support leadership decision-making.
- Perform routine database reviews to ensure space inventory, asset records, and equipment documentation are current and accurate.
- Support capital planning, asset replacement forecasting, and operational performance metrics through data analysis.
Workflow Optimization and Strategic Alignment
- Analyze and enhance workflows within Facilities Management to improve service response times and operational efficiency.
- Align CMMS functionality with FSU’s Strategic Plan and Enterprise Operations objectives.
- Support compliance with regulatory, safety, and UNC System reporting requirements.
- Participate in system upgrades, testing, validation, and implementation initiatives.
Technical Support and Integration
- Serve as the primary liaison between Facilities Management and Information Technology Services for CMMS integrations.
- Support interfaces between WebTMA and related enterprise systems.
- Research and evaluate software and hardware enhancements to support operational needs.
- Provide just-in-time support for complex system or workflow issues.
Training and Customer Support
- Develop training materials and user guides for CMMS users.
- Deliver one-on-one and small group training sessions for Facilities staff and campus partners.
- Provide regular communication and updates to service requestors.
- Serve as backup support for work order intake processes when necessary.
Skills/Knowledge/Experience:
- Experience administering or supporting CMMS platforms such as WebTMA or similar systems.
- Ability to analyze business processes and translate operational needs into system solutions.
- Strong data analysis and reporting capabilities.
- Experience developing dashboards or reports using tools such as Power BI.
- Strong organizational and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Preferred Skills/Knowledge/Experience:
- Experience administering WebTMA or other CMMS platforms in a higher education environment.
- Working knowledge of building systems and facilities operations.
- Experience with Power BI or similar data visualization tools.
- Familiarity with capital planning systems, asset lifecycle management, or APPA best practices.
- Ability to interpret construction documents and technical drawings.
Required Skills/Knowledge/Experience:
- Previous experience working with WebTMA. Minimum 1 year required.
- Experience in software administration, database support, or application management. Minimum 1 year required.
- Experience working with stakeholders to define business requirements and translate them into system solutions. Minimum 3 years required.
- Demonstrated ability to work independently and manage multiple priorities. Minimum 3 years required.
Education/Certification:
- Bachelor’s degree in information systems, Facilities Management, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant experience.
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