Senior IT Monitoring Engineer
*Local within 2 hours of Harrisburg, PA only please
*This is a hybrid position with at least 1 day/week onsite
Description:
- The incumbent will be a subject matter expert on monitoring tools and processes used by the commonwealth and is responsible for collaborating with technical specialist’s agency teams and vendors to implement actionable monitoring and reporting.
- The positions responsibilities also include coordinating efforts to transform person-centric processes into structured repeatable and highly documented automated workflows.
- Additionally, this position is responsible for the management and continuous improvement of key enterprise monitoring processes including changes incident reporting and problem resolution.
- The incumbent will also be responsible for evaluating preparing and implementing technical solutions for on-prem and cloud-based applications and technology resources.
- The position will develop and maintain standard operating procedures SOPs and ensure consistent communication strategies to enhance operational efficiency and service delivery.
Responsibilities:
- Drive process and tooling improvements – Identify gaps and implement automation-first practices to reduce manual effort and improve service quality.
- Maintain endpoint monitoring connectivity – Ensure reliable telemetry ingestion via agents SNMP WMI and APIs manage certificates and credentials across hybrid networks.
- Own documentation and knowledge management – Create and maintain runbooks SOPsservice maps and workflows in an organized version-controlled repository ensure accessibility and periodic review.
- Document incidents and problems with observability context – Capture monitoring data in ServiceNow tickets produce post-incident reviews and maintain a Known Error Database.
- Collaborate on change incident and problem management – Work with Enterprise Change and Incident Management teams to ensure standardized processes risk assessments and communication plans are followed.
- Monitor resolution performance and service restoration – Track SLAs MTTR and root cause analysis quality ensure corrective actions are implemented and validated.
- Standardized communication and stakeholder updates – Implement structured communication workflows for changes incidents and problems manage distribution lists and enable self-service subscription options.
- Ensure compliance with Commonwealth IT policies – Align services with public and enterprise policy objectives recommend updates to improve reliability security and cost efficiency.
- Utilize ServiceNow for change management – Create and track Requests for Change link risk assessments and validate post-change monitoring health.
- Provide SLA reporting and operational metrics – Submit accurate data on availability incidents and enhancements for monthly/quarterly SLA reports.
- Design and test disaster recovery plans – Define RTO/RPO for network and monitoring infrastructure execute periodic DR exercises and update plans.
- Maintain technical currency – Stay current with emerging monitoring technologies and best practices pursue relevant training and certifications.
- Fulfill Continuity of Government CoG obligations – Perform assigned duties during CoG activation including relocation to alternate sites during catastrophic incidents.
- Adhere to IT service management processes – Operate within ITIL-aligned frameworks contribute to process maturity and compliance audits.
Skills/Knowledge/Experience:
Education/Experience:
- 5 years of experience in IT infrastructure monitoring, automation, and observability in hybrid environments.
- Bachelor’s Degree in IT/CompSci or related field
- Technical Skills
- Strong proficiency in PowerShell and at least one other scripting language e.g. Python Bash SQL.
- Hands-on experience with Azure Monitor Log Analytics Ansible SQL and KQL.
- Experience implementing automation using Azure Automation and CI/CD pipelines.
- Expertise in monitoring platforms such as SCOM SquaredUp or equivalent e.g. Dynatrace Datadog Splunk.
- Knowledge of API integration and secure authentication.
- Process Frameworks
- Working knowledge of ITIL 4 practices Change Incident Problem Management.
- Experience with ServiceNow or similar ITSM platforms.
- Strong troubleshooting and root cause analysis skills.
- Excellent documentation and communication abilities.
Preferred Certifications:
- Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
- ITIL 4 Foundation or higher.
Experience with:
- SquaredUp or equivalent dashboarding tools.
- Disaster Recovery planning and testing.
- Performance tuning and capacity planning for monitoring platforms.
Familiarity with:
- Security best practices for API and automation scripts.
- Hybrid cloud environments and networking fundamentals.
Required Skills/Knowledge/Experience:
- Experience in IT infrastructure monitoring, automation, and observability in hybrid environments, Required 5 Years
- Strong proficiency in PowerShell and at least one other scripting language (Python, SQL, Bash), Required
- Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL and KQL, Required
- Experience implementing automation using Azure Automation and CI/CD pipelines, Required
- Expertise in monitoring platforms such as SCOM, SquaredUp, or equivalent (e.g. Dynatrace, Datadog, Splunk), Required
- Knowledge of API integration and secure authentication, Required
- Experience with ServiceNow or similar ITSM platforms, Required
- Microsoft Certified – Azure Administrator Associate or Azure Solutions Architect Expert, Highly desired
- ITIL 4 Foundation or higher, Highly desired
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