Systems Operations Analyst
*Local to Richmond, VA only please
*This is a hybrid position
*This is a 5 month contract position
Responsibilities:
- Provides senior-level enterprise IT operations support including system monitoring batch processing incident response and production support.
- Coordinates with technical teams to ensure system availability stability and timely issue resolution.
- The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports service requests and project-related operational needs.
- This includes researching complex issues communicating status and next steps to stakeholders documenting activities in service management systems and ensuring issues are resolved in accordance with established workflows and timelines.
- The contractor maintains and updates operational documentation including runbooks and playbooks to ensure procedures remain accurate and effective.
- The role also involves consulting with application support development and operations teams to support system changes new functionality deployments and ongoing production readiness.
- This includes reviewing technical documentation identifying operational risks and communicating potential impacts to management.
- Participation in a 24×7 on-call rotation is required as part of a team-based operations model.
- The contractor is expected to manage multiple priorities work independently with minimal supervision communicate clearly with technical and non-technical stakeholders and consistently demonstrate sound judgment professionalism and customer service orientation.
Required Skills/Knowledge/Experience:
- Enterprise systems monitoring and incident response across Linux and Windows environments., Required 5 Years
- Production operations support for online, batch, and file transfer systems., Required 5 Years
- Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent., Required 3 Years
- Root cause analysis and troubleshooting of system, application, and infrastructure issues., Required 5 Years
- ITIL-aligned operational support, including incident, problem, and service request management., Required 3 Years
- Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders., Required 4 Years
- Operational documentation development and maintenance, including runbooks and playbooks., Required 3 Years
- Ability to work independently while coordinating with cross-functional technical teams., Required 5 Years
- Strong written and verbal communication skills for documenting issues, workflows, and resolutions., Required 5 Years
- Ability to support a 24×7 operations environment, including on-call rotation., Required 3 Years
- UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl)., Highly desired 3 Years
- Familiarity with enterprise monitoring and alerting tools., Desired 2 Years
- Experience supporting large, multi-user enterprise environments., Desired 2 Years
- Knowledge of application lifecycle support and production readiness practices., Desired 3 Years
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