Senior Product Manager
*This is a hybrid position with onsite requirements as needed
Description:
- Senior Product Manager to provide strategic product management services to the clients’ Delivery Center for the HR1 initiative.
- This position collaborates with stakeholders to better understand and plan a product roadmap and strategy and to execute changes needed to implement HR1 requirements.
- This position manages digital products connecting millions of Pennsylvanians to health and human services and benefits.
- This person will join the team at the time of major transformation of technology design and experience management.
- This role will drive refine and execute a strategic product roadmap for HHS to meet the HR1 mandates in partnership with stakeholders across the Commonwealth at the client and externally.
- Mapping out the vision for the product identifying key milestones and aligning them with program goals while improving business and system operations.
- This role will facilitate the development of business/functional/systems requirements and process models through interviews document analysis workshops and other tools during project planning activities and through the change management process.
Responsibilities:
- Ensures alignment and defines success measures for projects/technical solutions in relation to the current program goals and strategies.
- Leads cross functional project teams to research and define problems assess potential opportunities and impacts align on success measures and execute implementation plans for new projects.
- Coordinating efforts and driving alignment towards common objectives across various teams.
- Serves as a liaison between business and IT groups including vendors.
- Collaborating with design technology data and other internal and external teams to drive the product development lifecycle.
- Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for PA residents and administering social service agencies
- Develops or revises and implements policies procedures and standards to improve quality efficiency and cost savings.
- Synthesizes research findings and insights into actionable recommendations and delivers them in high quality deliverables for team and executive level audiences.
- Utilize user research analytics and other methods to drive product decisions and set priorities.
Required Skills/Knowledge/Experience:
- 5 years of experience in technical or strategic product management, Required 5 Years
- Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs)., Required
- Experience leading or managing complex technical products involving legacy systems and complex data structure, Required
- Experience leading cross-functional teams in government contexts, Required
- Experience communicating with non-technical audiences and capacity building with staff new to agile and user centered design, Required
- Excellent oral, written and visual communication skills, Required
- Strong facilitation and people management skills, Required
- Experience managing vendor teams and working with multiple vendors, Required
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