Operations Analyst
*This is a 1-year contract position – Onsite
High Level Project Overview:
- Monitor and dispatch outage trouble calls analyze outage calls that come in to determine location of problem prioritize all emergency work outage.
- Non-outage work for first responders talks with customers to determine power issues they are having.
Top Required Skills:
- Ability to handle multiple tasks from start to finish prioritizing and handling constantly changes priority levels.
- Ability to work under pressure and make well thought out decisions.
- Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans.
- Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients.
- Prior dispatch skills 911 operations centers utilities operations center etc.
Soft Skill Requirements:
- Strong communication skills both verbal and written.
- Ability to lead collaborate or work effectively in a variety of teams including multi-disciplinary teams.
Preferred Years of Experience:
- Nice to have hands on dispatch/operations center experience.
- Prior utilities operations center experience or 911 operations center experience as an operations analyst.
Education:
- Minimum High School Diploma/GED
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