SharePoint Operations Specialist
*Local to the triangle region of NC, preferred
*This is a hybrid position with 1-2 days/month onsite for meetings
Description:
- The clients’ Engineering Content Management ECM department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform.
- Our ideal candidate must bring a blend of outstanding customer service urgency self-direction and technical know-how.
Responsibilities:
- Provide prompt effective and courteous support for all SharePoint-based application solutions within the ECM portfolio supporting the client’s transportation lifecycle.
- Monitor ServiceNow ensuring timely responses to problems questions and requests.
- Resolve end user issues swiftly involving technical experts when needed.
- Create and provide help documentation for common problems.
- Gather and report issues on EAS systems during the daily executive status call.
- Create new sites for Conceptual Express Designs Preconstruction Projects and upcoming Construction contracts both on request and proactively.
- Create and maintain access groups for various partners and internal teams.
- Perform annual audits of access groups to ensure accurate membership and contact information.
- Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.
- Assist with ad hoc testing of new application development features as needed
Required Skills/Knowledge/Experience:
- In-depth experience with SharePoint, Required 10 Years
- Experience with Active Directory, Required 10 Years
- Extensive experience with SharePoint security groups, Required 10 Years
- Experience with ServiceNow, Required 10 Years
- Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution., Required 10 Years
- Ability to be proactive and work independently, Required 10 Years
- Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams), Required 10 Years
- Proven experience writing clear and concise help documentation for common problems, Required 10 Years
- Understanding of NCDOT transportation life cycle business processes, Highly desired 3 Years
- Ability to work with customers at different levels of the department as well as external customers., Required 10 Years
- Experience with NCID, Highly desired 3 Years
- Experience with NCDOT, Desired 3 Years
- Familiarity with GIS, ProjectWise or HiCAMS, Nice to have 3 Years
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