Service Support Analyst

  • Location: Raleigh, NC
  • Type: Contract
  • Job #32721

Service Support Analyst
 

  • This position is fully on site. Local Raleigh, NC candidates only, please.

Job Description:

  • This is a temporary staff position required to assist in completing 1000 PC refreshes.
  • We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.
  • This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

Responsibilities:

  • Technical assistance, support, and advice to end users for hardware, software, and systems
  • Hands-on technical and functional assistance to business and technical users
  • Remote technical and functional assistance to business and technical users

Required Skills/Experience:

  • Unpack PC boxes and stage for i-tagging Required 2 Years
  • Organizing PCs and parts in stock rooms Required 2 Years
  • Work tasks & perform data updates in ServiceNow system Required 2 Years
  • Process PCs & delivery for State Surplus Required 2 Years
  • Perform updates in AssetWorks system Required 2 Years
  • Assist with PC pickups, deliveries, shipping Required 2 Years
  • Assist with testing new PC models Required 2 Years
  • Performing lifecycle replacements Required 2 Years
  • Physical PC inventories Required
  • Provide PCs to customers Required 2 Years
  • Image/Provision PCs Required 2 Years
  • Use Sharepoint for file management Required
  • Win 10, 11 knowledge preferred
  • Basic knowledge of Mac OS helpful
  • M365 knowledge preferred Required 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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