Service Support Analyst

  • Location: Raleigh, NC
  • Type: Contract
  • Job #32721

Service Support Analyst

  • This position is fully on site. Local Raleigh, NC candidates only, please.

Job Description:

  • This is a temporary staff position required to assist in completing 1000 PC refreshes.
  • We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.
  • This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.


  • Technical assistance, support, and advice to end users for hardware, software, and systems
  • Hands-on technical and functional assistance to business and technical users
  • Remote technical and functional assistance to business and technical users

Required Skills/Experience:

  • Unpack PC boxes and stage for i-tagging Required 2 Years
  • Organizing PCs and parts in stock rooms Required 2 Years
  • Work tasks & perform data updates in ServiceNow system Required 2 Years
  • Process PCs & delivery for State Surplus Required 2 Years
  • Perform updates in AssetWorks system Required 2 Years
  • Assist with PC pickups, deliveries, shipping Required 2 Years
  • Assist with testing new PC models Required 2 Years
  • Performing lifecycle replacements Required 2 Years
  • Physical PC inventories Required
  • Provide PCs to customers Required 2 Years
  • Image/Provision PCs Required 2 Years
  • Use Sharepoint for file management Required
  • Win 10, 11 knowledge preferred
  • Basic knowledge of Mac OS helpful
  • M365 knowledge preferred Required 2 Years
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