Customer Service Representative I

  • Location: Albany, NY
  • Type: Contract
  • Job #32346

Customer Service Representative 

Job Description:

Responsible for providing general office support by performing a variety of routine clerical/admin duties while ensuring sensitive information is safeguarded. The candidate will be processing and reviewing enrollment applications.


  • Excellent organizational and problem-solving skills.
  • Able to work independently and manage multiple tasks simultaneously.
  • Detail-oriented and adaptable to repetitive tasks.
  • Able to file in alphabetical or numeric order.


  • Processing and reviewing MSP (Medicare Savings Plan) enrollment applications.
  • Gathering, assembling, and filing information accurately and timely using established procedures.
  • Pulls records and files as requested in a timely manner.
  • Provides backup to other clerical positions as needed.
  • Performs other clerical duties or basic admin duties as assigned (including printing, sending emails, etc.).
  • Performs manual or systematic entry of information to prepare correspondence.
  • Maintains record tracking systems.
  • Maintains organized filing cabinets.
  • Handles patient or member information in a safe, secure, and timely manner.
  • Copies and faxes information when necessary.
  • Assisting and coordinating with the Mailroom Team.


Duration: 6-month contract (Onsite)

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